Cassandra Harvey
Seattle
Summary
Exceptionally creative and detail oriented individual with strong communication, interpersonal and organizational skills, with an aptitude to learn. Innovative technology professional with several years of diverse experience, with proven success in leading projects from start to finish. Skilled in enhancing systems and aligning technical solutions with business objectives.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
Nintendo of America
09.2021 - 07.2025
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Digital Content & Data Transfers
Nintendo of America
07.2021 - 09.2021
- Responsibilities included managing both consumer and company requests pertaining to sensitive personal data.
- Triaged assignments and incidents, carefully assessing severity and importance to handle in a timely manner.
Customer Service Representative - Tier 3
Nintendo of America
06.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Warehouse Employee
Nintendo of America
09.2019 - 01.2020
- Responsibilities included working on auto and manual lines inspecting and preparing products for distribution
- Worked effectively in the fast-paced environment, able to adapt to new stations and roles as needed.
Education
Bachelors of Science - Social Science
University of Oregon
Eugene, OR03.2019
Communications focus
Bellevue College
Bellevue, WA06.2015
Marketing focus
Washington State University
Pullman, WA12.2013
Skills
- Critical thinking
- Problem solving
- Communications & Collaboration
- Strong work ethic
- Adaptability
- Coding & Programming
Timeline
Fraud Analyst
Nintendo of America
09.2021 - 07.2025
Digital Content & Data Transfers
Nintendo of America
07.2021 - 09.2021
Customer Service Representative - Tier 3
Nintendo of America
06.2020 - 03.2021
Warehouse Employee
Nintendo of America
09.2019 - 01.2020
Communications focus
Bellevue College
Marketing focus
Washington State University
Bachelors of Science - Social Science
University of Oregon
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