LaToya Ambrose
Villas,NJ
Summary
Dynamic Fraud Analyst with TD Bank, expertise in data analysis, and fraud prevention.
Proven track record of enhancing fraud detection accuracy through advanced analytics, while fostering strong customer relationships via effective communication. Recognized for resolving complex disputes and implementing strategies that significantly reduced financial losses. Detail-oriented and reliable professional, committed to compliance and excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Fraud Analyst
TD Bank
Cherry Hill, NJ
05.2024 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
Customer Service Representative II
TD Bank
Wildwood, NJ
05.2016 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded proactively and positively to rapid change.
Front Desk Receptionist
Sandbox
Wildwood, NJ
06.2016 - 07.2022
- Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
- Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
- Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
- Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized and maintained files and records to ensure up-to-date documentation.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Education
Bachelor Of Arts - Law And Justice
Rowan University
Glassboro, NJIntermediate Certificate - Anatomy And Physiology
Kingsborough Community College
Brooklyn, NY04.2014
High School Diploma - General Studies
Grenville Secondary School
Grenada06.2000
Skills
- Data analysis
- Fraud prevention
- Fraud detection
- Dispute resolution
- Effective communication
- AML compliance
- Case management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Reliability
- Active listening
- Decision-making
- Detail-oriented
- Analytical thinking
- Excellent customer service skills
Accomplishments
Received several wow star award and nomination nominations.
Timeline
Fraud Analyst
TD Bank
05.2024 - Current
Front Desk Receptionist
Sandbox
06.2016 - 07.2022
Customer Service Representative II
TD Bank
05.2016 - 07.2024
Bachelor Of Arts - Law And Justice
Rowan University
Intermediate Certificate - Anatomy And Physiology
Kingsborough Community College
High School Diploma - General Studies
Grenville Secondary School