Cassandra Hathcock
Clarksville ,TN
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes, and customer service best practices. . Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Offering strong foundation in communication and problem-solving, eager to learn and develop in supportive environment. Contributes ability to understand behavior analysis principles and apply intervention strategies. Ready to use and develop skills in data collection and client support in Behavioral Analysis role.
Overview
12
12
years of professional experience
Work History
Registered Behavioral Technician
Hopebridge Autism Therapy Center
Clarksville
08.2024 - Current
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
Collateral Captain
Lowe's Home Improvement
Clarksville, TN
03.2022 - 08.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Created document management protocols and presented to management for review.
- Identified needs and oversaw design and delivery of projects using project management, contract management and financial management procedures.
- Enhanced the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Maintained confidentiality of customers data and condition to safeguard personal information.
- Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
Lead Teaching Supervisor
Lowe's Home Improvement
02.2021 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Book Keeper /Business Office Coordinator
Scarbrough Heating And Air
01.2015 - 11.2021
- Implementing training programs for client staff to oversee accounting and bookkeeping systems.
- Performed accurate bookkeeping tasks as needed, supporting financial record-keeping efforts within the organization.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Handled administrative tasks such as appointment booking, payment processing, and record-keeping to maintain an efficient workflow.
- Coordinating times for technicians to fix the A/C units
Caregiver
Home Instead Senior Care
Clarksville, TN
01.2016 - 06.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Elderly Care- Chef/Housekeeper Aide
Uffleman Estates
01.2015 - 12.2015
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized work environment.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Provided elderly care support, ensuring their comfort, safety, and assistance with daily activities.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Actively participated in continuing education opportunities relevant to the role of Resident Attendant, staying informed about best practices in elderly care.
- Participated in ongoing volunteer training programs to stay updated on best practices for elderly care, further enhancing the quality of support provided to residents.
Phonathon Caller
Union University
12.2012 - 01.2013
- Cultivated a positive work environment by actively participating in team meetings, sharing successes, and offering encouragement to fellow Phonathon Callers.
- Streamlined workflow efficiency by effectively utilizing CRM software to track call results, monitor progress towards goals, and maintain accurate donor records.
- Successfully secured donor commitments by identifying their interests and aligning them with specific giving opportunities within the organization.
- Maintained strict adherence to privacy guidelines while handling sensitive donor information during calls and data entry tasks.
Education
Behavioral Analysis - Masters of Science
National University
San Diego, CAB.A of Psychology - Applied Psychology
Colorado Christian University
Lakewood, CO12.2024
Associates in General Studies -
Colorado Christian University
Denver, CO03.2024
Skills
- Creative Lesson Plan Development
- Tactics and Execution
- Resource Planning
- Performance Tracking and Evaluations
- Emotional Resilience
- Community Engagement
- Time Management
- Patience and understanding
- Collaboration with professionals
Toys For Tots Media Coordinator- Clarksville,Tn
For the past six years, I have been dedicated to providing volunteers with resources, finding a building for volunteers to pack toys/store them, and scheduling activities to pack and deliver toys for each of the children in our community during the holiday season. I have successfully partnered with Crisis 211, Fishes and Loaves, YAIPaks, and Salvation Army to ensure that all organizations receive supplemental items.
We have successfully helped over 4,000 children within Montgomery, Cheatham County, Waverly, Adams, and Fort Campbell.
Affiliations
Toys for Tots of Clarksville, Tn
Timeline
Registered Behavioral Technician
Hopebridge Autism Therapy Center
08.2024 - Current
Collateral Captain
Lowe's Home Improvement
03.2022 - 08.2024
Lead Teaching Supervisor
Lowe's Home Improvement
02.2021 - 03.2022
Caregiver
Home Instead Senior Care
01.2016 - 06.2016
Elderly Care- Chef/Housekeeper Aide
Uffleman Estates
01.2015 - 12.2015
Book Keeper /Business Office Coordinator
Scarbrough Heating And Air
01.2015 - 11.2021
Phonathon Caller
Union University
12.2012 - 01.2013
Associates in General Studies -
Colorado Christian University
Behavioral Analysis - Masters of Science
National University
B.A of Psychology - Applied Psychology
Colorado Christian University