Cassandra Haynes

• Facility Management
• Administrative/Front Office Support
• Customer Service
• Collaborative teamwork with vendors, other agencies, and court personnel
• Maintain employee personnel files ensuring accuracy and up to date standards
• Supervised 30 employees and performance of tasks
• Checked all book in and discharges, ensuring accuracy and completion
• Various other tasks as assigned

• Advised customers on furniture selections, matching styles, budgets, and room layouts for purchase needs.
• Presented merchandise features, materials, and warranties to support confident buying decisions.
• Resolved customer concerns promptly, preserving satisfaction and supporting repeat business.
• Built long-term customer relationships through attentive service and consistent product guidance.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked the store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Minimized wait times for customers during peak hours, while maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Listened to customer needs and desires to identify and recommend optimal services
• Recommended complementary purchases to customers, increasing revenue.
• Maintained showroom organization, arranging displays to highlight current inventory and promotional items.

• Assembled outdoor equipment parts according to production requirements and quality standards.
• Followed safety procedures, using protective equipment and proper lifting techniques to reduce hazards.
• Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
• Improved worksite efficiency by maintaining clean and organized work areas.
• Performed general housekeeping and cleaning tasks.
• Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
• Promoted a positive work environment by demonstrating strong teamwork and communication skills.
• Maintained high-quality workmanship through attention to detail and adherence to industry standards.
• Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
• Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
• Followed instructions and safety protocols to prevent accidents and injuries.
• Followed instructions and safety protocols while operating machinery and equipment.
• Assembled outdoor equipment parts based on production specifications.
• Inspected finished products for defects, reporting issues to maintain consistent output quality.
• Maintained clean workspaces and organized tools to support efficient production flow.

• 3.6 GPA

Dean's List

• Relevant Coursework: Criminal Law, Public Speaking, Psychology, Writing Essentials, etc.
• Phi Beta Kappa, Inc. Member