Cassandra Heaps
Hillsboro,OR
Summary
Experienced and highly motivated Nurse Care Manager achieves expected outcomes, demonstrates leadership and serves as resource in management of clinically complex patients. Displays excellent interpersonal and team-building skills and collaborates effectively with physicians, nurses and members of healthcare team. Proficient and functional working knowledge of computer databases, electronic medical record systems and information technology.
Overview
19
19
years of professional experience
Work History
Nurse Care Manager, Lead
The Portland Clinic
09.2020 - Current
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care for up to 60 patients.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Transition of Care Nurse
The Portland Clinic
02.2020 - 09.2020
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
- Worked with patient and caregivers to ensure understanding of hospital, ED or Skilled Nursing Facility instructions.
- Comprehensive medication reconciliation post hospital or Skilled Nursing Facility discharge
- Coordination of specialist referrals, DME orders, Home Health referrals and timely follow up with primary care provider.
- Provided patient education for current and newly diagnosed conditions post hospital or Skilled Nursing Facility discharge.
Injection Nurse
The Portland Clinic
03.2006 - 02.2020
- Provided education about vaccines to providers, patients and caregivers.
- Developed detailed vaccine schedules for patients according to CDC approved catch-up protocols.
- Administered vaccines according to approved CDC schedules to patients from birth until the end of life for up to 100 patients daily.
- Administered injectable medications ordered by providers after appropriate counseling was completed.
- Provided education and instruction for patients to self administer injectable medications at home.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
Education
Associate of Applied Science - Nursing
Portland Community College
Portland, OR06-2003
Skills
- Clinical judgment
- Healthcare documentation
- Care coordination
- Health promotion
- Diabetes management
- Patient support
- Patient assessment
- Referral coordination
- Staff education and training
Timeline
Nurse Care Manager, Lead
The Portland Clinic
09.2020 - Current
Transition of Care Nurse
The Portland Clinic
02.2020 - 09.2020
Injection Nurse
The Portland Clinic
03.2006 - 02.2020
Associate of Applied Science - Nursing
Portland Community College
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