Cassandra Henderson

Memphis,TN

Summary

Customer Service Representative with several years of experience delivering high-quality support across phone, email, and chat channels. Known for strong communication, problem-solving, and multitasking abilities in fast-paced environments. Proven track record of meeting performance metrics, resolving complex customer concerns, and maintaining customer satisfaction. Tech-savvy and adaptable, with experience using CRM systems and support tools.

Overview

years of professional experience

Work History

Customer Service Representative / Technical Support Specialist

GE Appliances

Remote

10.2022 - Current

Respond to customer inquiries via phone, email, and chat while maintaining high satisfaction scores.
Troubleshoot technical and service-related issues using multiple systems.
Coordinate service appointments and communicate with dispatch teams.
Meet and exceed productivity and performance metrics.
Provide product education and support warranty/service-related questions.

Customer Service Representative (Email Support)

Wayfair

Remote

03.2021 - 10.2023

Delivered support to customers in a fast-paced e-commerce environment.
Resolved complaints efficiently to ensure customer satisfaction and retention.
Handled email-based support inquiries with professionalism and accuracy.

Customer Service Representative / Sales / Technical Support

Apple

Memphis, TN

02.2016 - 01.2020

Provided customer support and sales assistance in a retail/technical setting.
Assisted with appointments, shipping, and order coordination.
Maintained strong product knowledge and addressed customer concerns effectively.

Education

High School Diploma -

Frayser High School