Cassandra Hinton
Cleveland
Summary
Results-driven professional skilled in load planning, safety compliance, and schedule coordination. Successfully supervised teams to streamline operations, ensuring adherence to safety protocols and enhancing customer satisfaction through effective problem resolution.
Overview
3
3
years of professional experience
Work History
Flex Supervisor
Sheetz
Cleveland
03.2025 - Current
- Supervised team members in daily operations and customer service tasks, ensuring efficient workflow and positive customer interactions.
- Coordinated shift schedules to optimize staffing efficiency and coverage.
- Trained new employees on operational procedures and service standards.
- Delegated work to staff, prioritizing tasks to meet operational goals and enhance team accountability.
- Resolved customer complaints, leading to improved satisfaction levels and repeat business.
- Implemented safety protocols to maintain a secure work environment.
- Investigated incidents involving safety hazards or violations of policy.
- Monitored equipment functionality and reported maintenance needs promptly.
- Managed inventory levels and ensured product availability on shelves.
Legal Account Representative
H.S. Financial Group
Cleveland
02.2024 - 10.2024
- Drafted legal documents for clients, including contracts, pleadings, and motions, to support legal processes.
- Managed client accounts, ensuring accurate financial records to support legal transactions.
- Coordinated communication between clients and legal teams to facilitate timely resolution of inquiries.
- Processed documentation for account approvals and legal compliance.
- Utilized financial software to track account statuses and updates.
- Assisted in preparing financial statements for review by attorneys.
- Ensured compliance with all applicable laws governing the practice of law.
Load Planner
Delta Airlines
Cleveland
06.2023 - 01.2024
- Coordinated load plans to enhance aircraft weight distribution and maximize fuel efficiency.
- Utilized specialized software to generate load plans considering weight, volume, route restrictions, and safety regulations.
- Utilized planning software to create accurate load manifests for various flight operations.
- Analyzed cargo data to ensure compliance with safety regulations and operational standards.
- Reviewed flight schedules and adjusted load plans to respond effectively to changing operational demands.
- Collaborated with ground crews to streamline loading processes and minimize turnaround times.
- Maintained documentation related to cargo loads, ensuring accuracy and regulatory compliance.
- Managed freight preparation to meet client specifications and maintain DOT compliance.
- Planned, scheduled, and dispatched loads efficiently to maintain compliance.
Education
High School Diploma -
North Atlantic Regional High School
Lewiston, ME10-2004
Skills
- Load planning and inventory management
- Safety compliance
- Process optimization
- Schedule coordination
- Team supervision
- Customer service
Timeline
Flex Supervisor
Sheetz
03.2025 - Current
Legal Account Representative
H.S. Financial Group
02.2024 - 10.2024
Load Planner
Delta Airlines
06.2023 - 01.2024
High School Diploma -
North Atlantic Regional High School