Merrie Killian
Berwick
Summary
Dynamic leader with proven expertise in team supervision and quality control at Sheetz. Skilled in employee training and customer service, I excel at fostering a positive work environment and ensuring safety compliance. Successfully organized workflows to enhance efficiency, driving team performance and satisfaction.
Overview
18
18
years of professional experience
Work History
Flex Supervisor
Sheetz
Buckhorn
11.2023 - 11.2024
- Provided leadership to ensure team members followed company policies and procedures.
- Promoted a positive work environment by ensuring fairness among all employees.
- Organized daily tasks to ensure efficient workflow throughout the shift.
- Coached, mentored, and trained new personnel in job functions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
Clerk
Travel Centers of America
Buckhorn
07.2023 - 11.2023
- Processed payments, refunds, and exchanges accurately and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Operated cash register to process cash, check, and credit card transactions.
Night Shift Supervisor
RaceTrac
Naples
09.2022 - 12.2022
- Provided guidance on job duties and answered questions from team members.
- Ensured compliance with safety regulations, company policies, and procedures.
- Supervised daily activities of employees to ensure proper execution of tasks.
- Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Monitored security and enforced loss prevention strategies during shift.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Night Shift Supervisor
7-11 Convenience Store
Naples
08.2006 - 04.2019
- Ensured compliance with safety regulations, company policies, and procedures.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
- Set performance metrics for each team member and provided feedback when needed.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Performed opening and closing procedures, set up registers, and arranged products to keep facility operations-ready.
- Assisted upper management with daily operations to meet standards of service and quality.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Education
High School Diploma -
06-1980
Skills
- Team leadership
- Quality control
- Employee training
- Customer service
- Inventory management
- Task organization
- Safety compliance
Timeline
Flex Supervisor - Sheetz
11.2023 - 11.2024
Clerk - Travel Centers of America
07.2023 - 11.2023
Night Shift Supervisor - RaceTrac
09.2022 - 12.2022
Night Shift Supervisor - 7-11 Convenience Store
08.2006 - 04.2019
Honesdale High School - High School Diploma,