Tianna Gibbs
Reidsville,NC
Summary
Proven leader at Sheetz, adept in strategic planning and team development, significantly enhanced operational efficiency and customer satisfaction. Excelled in employee coaching, fostering teamwork, and collaboration. Implemented cost-saving strategies, achieving notable operational improvements. Skilled in customer relationship management and conflict resolution, consistently maintained high-quality standards across projects.
Overview
5
5
years of professional experience
Work History
Flex Supervisor
Sheetz
07.2019 - 09.2024
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
- Mentored new employees, providing guidance on company policies, procedures, and best practices.
- Enhanced workplace safety by conducting regular inspections and addressing potential hazards proactively.
- Boosted customer satisfaction with timely order fulfillment and accurate inventory management.
- Collaborated with cross-functional teams to achieve company objectives and improve overall performance.
- Promoted open lines of communication among team members, leading to enhanced collaboration and problem-solving abilities.
- Assisted other departments as needed to maintain smooth operations across all areas of the company.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Massage Therapy
Kneaded Energy
Greensboro, NCJohn M Morehead High School
Eden, NC07.2017
Skills
- Employee Training
- Scheduling Coordination
- Staff Development
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Professional and Courteous
- Work Planning and Prioritization
- Decision-Making
- Problem Resolution
- Customer Relationship Management
- Training and Development
- Managing Operations and Efficiency
- Team Development
- Good Judgment
- Staff Management
- Task Delegation
- Strategic Planning
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Interpersonal Relations
- Idea Development and Brainstorming
Timeline
Flex Supervisor
Sheetz
07.2019 - 09.2024
Massage Therapy
Kneaded Energy
John M Morehead High School
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