Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keana Tinsley

Eden, NC,NC

Summary

Proven leader with extensive experience at Sheetz, adept in managing operations and enhancing efficiency. Excelled in staff development and customer relationship management, leading to significant improvements in team productivity and customer satisfaction. Skilled in problem-solving and effective communication, achieving goals with professionalism and adaptability. Demonstrated success in process improvement, contributing to a competitive edge in service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Customer-focused professional with successful 5-year career in sector. Dynamic successful applying Communication and Experience in busy business environment. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Flex Supervisor

Sheetz
Greensboro, NC
05.2020 - 05.2023
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Optimized storage space usage by reorganizing warehouse layout for improved accessibility and efficiency.
  • Improved team productivity by implementing efficient scheduling and task allocation strategies.
  • Implemented quality control measures that contributed to consistent product quality throughout the facility.
  • Mentored new employees, providing guidance on company policies, procedures, and best practices.
  • Generated detailed reports on project progress, budget status, and task completion rates for review by senior leadership.
  • Maintained high levels of accuracy in order processing, ensuring minimal delays or errors during shipping stages.
  • Promoted open lines of communication among team members, leading to enhanced collaboration and problem-solving abilities.
  • Implemented a comprehensive training program that led to a significant increase in staff competency levels.
  • Enhanced workplace safety by conducting regular inspections and addressing potential hazards proactively.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
  • Monitored industry developments closely to stay ahead of competitors'' offerings and maintain the company''s reputation as a leader in travel management.

Customer Service Representative

Results Companies
Martinsville, VA
01.2019 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate Of General Studies -

Patrick Henry Community College
Martinsville, VA

Magna Vista High
Ridgeway, VA
05.2018

Skills

  • Employee Training
  • Scheduling Coordination
  • Staff Development
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Problem Resolution
  • Relationship Building
  • Professional and Courteous
  • Team building
  • Task Prioritization
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Self Motivation
  • Managing Operations and Efficiency
  • Interpersonal Skills
  • Customer Relationship Management
  • Goal Setting
  • Professionalism
  • Good Judgment
  • Negotiation and Conflict Resolution
  • Staff Training
  • Continuous Improvement
  • Adaptability
  • Performance Evaluation
  • Process Improvement
  • Human Resources Management

Timeline

Flex Supervisor

Sheetz
05.2020 - 05.2023

Customer Service Representative

Results Companies
01.2019 - 01.2020

Associate Of General Studies -

Patrick Henry Community College

Magna Vista High
Keana Tinsley