Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Bihl

New Oxford,PA

Summary

I have worked in Customer and Food Service for over 10 years. I love working to help train and develop a team to meet their goals

Overview

13
13
years of professional experience
1
1
Certification

Work History

Flex Supervisor

Sheetz
New Oxford, PA
09.2021 - Current
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
  • Addressed employee concerns promptly, fostering a positive work environment that encouraged growth and development.
  • Consistently met or exceeded performance goals set by upper management, contributing significantly to overall company success.
  • Mentored new employees, providing guidance on company policies, procedures, and best practices.
  • Enhanced workplace safety by conducting regular inspections and addressing potential hazards proactively.
  • Assisted other departments as needed to maintain smooth operations across all areas of the company.
  • Maintained high levels of accuracy in order processing, ensuring minimal delays or errors.
  • Implemented quality control measures that contributed to consistent product quality throughout the facility.
  • Promoted open lines of communication among team members, leading to enhanced collaboration and problem-solving abilities.
  • Boosted customer satisfaction with timely order fulfillment and accurate inventory management.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant Manager

Goodwill Keystone Area
Hanover, Pa
11.2023 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.

Trainer

Buffalo Wild Wings
Frederick, MD
06.2011 - 02.2015
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Education

High School Diploma -

Catoctin High School
Thurmont, MD
06.2011

Skills

  • Employee Training
  • Scheduling Coordination
  • Staff Development
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Team Leadership
  • Decision-Making
  • Problem Resolution
  • Professional and Courteous
  • Work Planning and Prioritization
  • Training and Development
  • Goal Setting
  • Team Development
  • Good Judgment
  • Task Delegation

Certification

RAMP

Timeline

Assistant Manager

Goodwill Keystone Area
11.2023 - 03.2024

Flex Supervisor

Sheetz
09.2021 - Current

Trainer

Buffalo Wild Wings
06.2011 - 02.2015

High School Diploma -

Catoctin High School
Rebecca Bihl