Rebecca Bihl
New Oxford,PA
Summary
I have worked in Customer and Food Service for over 10 years. I love working to help train and develop a team to meet their goals
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flex Supervisor
Sheetz
New Oxford, PA
09.2021 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
- Addressed employee concerns promptly, fostering a positive work environment that encouraged growth and development.
- Consistently met or exceeded performance goals set by upper management, contributing significantly to overall company success.
- Mentored new employees, providing guidance on company policies, procedures, and best practices.
- Enhanced workplace safety by conducting regular inspections and addressing potential hazards proactively.
- Assisted other departments as needed to maintain smooth operations across all areas of the company.
- Maintained high levels of accuracy in order processing, ensuring minimal delays or errors.
- Implemented quality control measures that contributed to consistent product quality throughout the facility.
- Promoted open lines of communication among team members, leading to enhanced collaboration and problem-solving abilities.
- Boosted customer satisfaction with timely order fulfillment and accurate inventory management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Manager
Goodwill Keystone Area
Hanover, Pa
11.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Trainer
Buffalo Wild Wings
Frederick, MD
06.2011 - 02.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
High School Diploma -
Catoctin High School
Thurmont, MD06.2011
Skills
- Employee Training
- Scheduling Coordination
- Staff Development
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Work Planning and Prioritization
- Training and Development
- Goal Setting
- Team Development
- Good Judgment
- Task Delegation
Certification
RAMP
Timeline
Assistant Manager
Goodwill Keystone Area
11.2023 - 03.2024
Flex Supervisor
Sheetz
09.2021 - Current
Trainer
Buffalo Wild Wings
06.2011 - 02.2015
High School Diploma -
Catoctin High School