Cassandra Holder
Kailey Roberts
Spokane Valley
20
years of professional experience
Dynamic professional with a proven track record at House of Charity, excelling in case management and client support. Demonstrates exceptional organizational skills and adaptability, ensuring efficient operations. Proficient in Microsoft Office 365, with a strong commitment to teamwork and customer service, consistently enhancing service delivery and client satisfaction.
Work History
Housekeeper
17 Years 7 Months- Assisted in dishwashing and kitchen sanitation, ensuring utensils and silverware were spotless. Mopped floors to maintain a clean and safe environment.
- Organized laundry duties, including sorting garments, loading machines, and folding clean clothes.
- Operated vacuum for thorough carpet cleaning and maintained cleanliness in bathrooms, bedrooms, hallways, and stairways.
Shelter Operations Assistant
10 Months- Maintained case history records and prepared reports
- Interviewed individuals to assess social and emotional capabilities, physical and mental impairments, and financial needs
- Skilled in handling the public with professionalism and sensitivity
- Served as a mediator and negotiator providing dispute resolution
- Assisted clients with accessing community resources.
- Managed supply inventory, ensuring timely availability of essential materials for programs.
- Trained new staff on organizational protocols, fostering a collaborative work environment.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
Shelter Operations Specialist
3 Years- Clean common areas of the building, emptying rooms, making beds, washing linens and stocking supplies, etc
- Maintain assignment sheets and other resident records such as service reports and chore lists
- Contribute to maintaining accurate site files in the office; perform any other tasks relevant to the position as requested by the Immediate Supervisor.
Telephone Rep
2 Years- Answered phones through West Corp
- For Bank of America and Sears
- Delivered prepared sales talks, reading from scripts that describe products or services
- Obtain and compile copies of loan applicants credit histories, corporate financial statements and activate credit cards.
Education
GED
Skills
Certificate for typing 60+ WPM
Proficient in Microsoft office 365
Great with Windows 10 and 11
Residential Cleaning
Adaptability and flexibility
Organizational skills
Time management
Housekeeping
Customer service
Teamwork
Timeline
Shelter Operations Assistant
House of Charity
03.2016 - 01.2017Read More
Shelter Operations Specialist
Salvation Army
01.2013 - 01.2016Read More
Housekeeper
Kailey Roberts
01.2009 - CurrentRead More
Telephone Rep
Alorica
01.2007 - 01.2009Read More
Spokane Community College
GED
Read More