Cassandra James
Dundee,OR
Summary
Experienced administrative professional and customer service lead with a proven track record of driving customer satisfaction and operational efficiency. Recognized for ability to streamline operations and enhance communication within the district. Highly reliable, placing a strong emphasis on team collaboration and delivering results, while remaining adaptable to evolving organizational needs. Expertise in scheduling, correspondence, and database management. Possess strong skills in conflict resolution, process optimization, and consistently delivering high-quality customer experiences.
Overview
10
10
years of professional experience
Work History
District Secretary
Dayton School District #8
12.2024 - Current
- Served as a liaison between staff members and administrators to address concerns or questions promptly and professionally.
- Participated in professional development opportunities to stay current on industry trends and maintain expertise in administrative best practices.
- Increased community engagement through effective planning and execution of special events and public forums.
- Demonstrated strong multitasking abilities by managing competing priorities effectively, ensuring that essential tasks were completed accurately and on schedule.
- Streamlined office operations for increased efficiency by implementing new filing systems and organizational tools.
- Supported the onboarding of new employees by organizing orientation sessions and providing necessary documentation.
Customer Service Support Lead
Nike
08.2020 - 06.2024
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Communicated and maintained relationships with multiple departments
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Designed training materials to improve skills and knowledge of the support team, enhancing overall productivity.
- Managed approximately 100 or more consumer calls, emails and chats each day.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps
- Served as escalation point for critical client issues, working closely with stakeholders to achieve resolution.
- Managed a team of support professionals, fostering teamwork and setting performance goals.
Aerospace Ground Equipment Technician
U.S. Air Force
07.2017 - 09.2021
- Performed warranty service and filed all related paperwork
- Worked alongside team members to deliver project requirements, develop solutions, and meet deadlines
- Diagnosed system malfunctions by troubleshooting and tracing problems
- Increased safety measures by identifying hazards and implementing corrective actions for the handling and storage of hazardous materials.
- Repaired mechanical, electronic and hydraulic components of specialized flight systems.
- Collaborated closely with flight line personnel, ensuring timely completion of pre-flight inspections on various types of aerospace ground support equipment.
- Contributed to overall mission success by ensuring all ground support equipment met stringent airworthiness standards prior to aircraft departure.
- Promoted workplace safety through diligent adherence to established protocols when working with high voltage electrical systems or hazardous materials.
Barista
Dutch Bros. Coffee
03.2015 - 06.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Newberg Senior High School
Newberg, OR06-2015
Skills
- Collaborative Team Player
- Troubleshooting and Diagnostics
- Multitasking and Prioritization
- Cross Functional Collaboration
- Attention to Detail
- Microsoft Windows and Office
- Training Materials Development
- Verbal and Written Communication
- Process Creation and Improvement
- Office administration
- Document preparation
- Meeting coordination
Timeline
District Secretary
Dayton School District #8
12.2024 - Current
Customer Service Support Lead
Nike
08.2020 - 06.2024
Aerospace Ground Equipment Technician
U.S. Air Force
07.2017 - 09.2021
Barista
Dutch Bros. Coffee
03.2015 - 06.2017
High School Diploma -
Newberg Senior High School
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