Cassandra Johnson
Boise,ID
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
17
17
years of professional experience
Work History
Bartender
Jackpot Crossing Casino
Carson City, Nevada
07.2020 - 09.2026
- Mixed cocktails and served beverages to casino guests at Jackpot Crossing
- Verified guest identification and followed alcohol service rules
- Handled cash transactions accurately at the bar
- Stocked liquor, beer, wine, and bar supplies for service
- Maintained clean bar areas and sanitized glassware throughout shifts
- Monitored alcohol consumption and reported concerns to management
- Prepared garnishes, opened products, and organized bar stations
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Stocked ice bins and coolers throughout shift.
Server/Bartender
Pearl of the Orient
Rocky River, Ohio
08.2009 - 10.2019
- Served guests with attentive dining room and bar service at Pearl of the Orient.
- Mixed cocktails and poured beverages following Pearl of the Orient drink standards.
- Presented menus and explained food and drink selections to guests.
- Took orders accurately and relayed requests to kitchen and bar staff.
- Delivered dishes and beverages promptly across dining room tables.
- Processed guest payments using POS register and cash handling procedures.
- Assisted Pearl of the Orient staff with closing duties and restocking supplies.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Education
Ontario High School
Ontario , ORTimeline
Bartender
Jackpot Crossing Casino
07.2020 - 09.2026
Server/Bartender
Pearl of the Orient
08.2009 - 10.2019
Ontario High School