Cassandra J. Ryan
Hampton
Summary
Strategic and service-oriented operations and communications professional with 10+ years of progressive experience supporting public-sector operations, customer service delivery, stakeholder engagement, and administrative leadership within transportation and government environments. Proven success managing departmental functions, improving processes, coordinating cross-functional initiatives, and supporting policy compliance while maintaining exceptional customer service standards. Experienced in budget administration, reporting, outreach coordination, team leadership, and resolving customer concerns in high-volume environments. Skilled at developing efficient workflows, supporting organizational objectives, and enhancing customer experience through data-informed decision-making.
Overview
26
26
years of professional experience
Work History
Capital Projects Administrator
Metropolitan Atlanta Rapid Transit Authority, MARTA
Atlanta, GA
10.2024 - Current
- Provide senior-level administrative and operational support to Capital Program Delivery leadership, ensuring executive priorities, security requirements, and compliance standards are consistently met.
- Coordinate with MARTA Police, contractors, and internal leadership to assess readiness and mitigate operational and security risks prior to major construction activities.
- Prepare executive-level reports, financial tracking spreadsheets, briefing materials, and documentation supporting leadership decision-making and oversight.
- Serve as a liaison between contractors, project teams, and senior leadership, managing communication flow, resolving issues, and tracking action items to completion.
- Maintain highly organized records, logs, and documentation supporting financial accountability, audit readiness, and operational integrity.
Department Administrator
Metropolitan Atlanta Rapid Transit Authority, MARTA
Atlanta, Georgia
09.2022 - 03.2024
- Supported daily administrative and operational activities for a multi-modal transit authority while ensuring effective coordination across business functions and maintaining compliance with organizational procedures.
- Coordinated departmental operations and resource allocation to support efficient service delivery and organizational objectives.
- Partnered with executive leadership to monitor budgets and implemented expenditure tracking processes to strengthen accountability and reporting.
- Administered personnel-related activities including employee support, onboarding coordination, recruitment support, and performance documentation.
- Facilitated procurement, approvals, and administrative processes while ensuring compliance with agency policies and established procedures.
- Generated monthly financial reconciliation reports and maintained accurate operational records using Oracle.
- Supported customer service initiatives, outreach activities, and cross-department coordination to improve stakeholder experience.
- Managed vendor communications and issue resolution through enterprise systems to maintain continuity of operations.
Outreach Care Specialist
State Road & Tollway Authority
Atlanta, Georgia
07.2018 - 09.2022
- Delivered customer service support and outreach initiatives for statewide transportation programs while resolving customer concerns and supporting public engagement.
- Managed high-volume customer inquiries and issue resolution while ensuring timely and professional service delivery.
- Coordinated outreach initiatives and customer education efforts to increase awareness and utilization of transportation services.
- Led event-based customer service operations and provided guidance to support teams and volunteers.
- Investigated, documented, and escalated customer concerns while maintaining service standards.
- Managed customer communications across digital platforms and supported issue tracking and resolution.
- Contributed to special projects that increased revenue and improved customer engagement outcomes.
Library Assistant/Public Relations Coordinator
Henry County Library System
Hampton, Georgia
01.2013 - 07.2018
- Delivered direct customer service to more than 3,000 patrons monthly while maintaining service standards and operational efficiency.
- Improved internal workflows and reduced customer wait times by 30–40%.
- Coordinated community engagement initiatives and developed public communications.
- Built partnerships with local agencies and community stakeholders.
Communications Coordinator
Georgia Public Broadcasting
Atlanta, Georgia
11.2005 - 05.2012
- Managed public engagement initiatives, event coordination, and communications activities.
- Supervised interns and volunteers and provided operational guidance.
- Coordinated stakeholder outreach and strengthened community relationships.
Public Relations/Information Specialist
Georgia Department of Transportation
Atlanta, Georgia
03.2000 - 11.2005
- Developed public communications and supported transportation-related initiatives.
- Represented the agency through public-facing communications and stakeholder engagement.
- Coordinated statewide outreach efforts and maintained external partnerships.
Education
MBA - Business Administration
Beulah Heights University
Atlanta, GABachelor of Arts - Communications
Valdosta State University
Valdosta, GASkills
- Operations & Administrative Management
- Customer Service & Eligibility Support
- Team Leadership & Staff Coordination
- Public Sector & Transit Operations
- Customer Relations & Conflict Resolution
- Budget Administration & Financial Tracking
- Stakeholder & Community Engagement
- Outreach & Public Communications
- CRM & Enterprise Systems
- Stakeholder & Vendor Liaison (Internal & External)
Timeline
Capital Projects Administrator
Metropolitan Atlanta Rapid Transit Authority, MARTA
10.2024 - Current
Department Administrator
Metropolitan Atlanta Rapid Transit Authority, MARTA
09.2022 - 03.2024
Outreach Care Specialist
State Road & Tollway Authority
07.2018 - 09.2022
Library Assistant/Public Relations Coordinator
Henry County Library System
01.2013 - 07.2018
Communications Coordinator
Georgia Public Broadcasting
11.2005 - 05.2012
Public Relations/Information Specialist
Georgia Department of Transportation
03.2000 - 11.2005
Bachelor of Arts - Communications
Valdosta State University
MBA - Business Administration
Beulah Heights University