Cassandra Keppner
McClure,IL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Manager
Kaufman Foods
08.2020 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Med Tech/CNA
Heartland Care And Rehab
05.2015 - 05.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Followed directions of licensed nurses to administer medications and treatments.
Hostess
Ruby Tuesday
06.2012 - 05.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Took initial drink orders and relayed information to wait or bar staff.
Education
No Degree - Associate of Arts
Shawnee College
Anna2013
Phlebotomy
Shawnee College
Anna, IL2013
High School Diploma -
Shawnee High School
Wolf Lake, IL05.2012
Skills
- Sales and Marketing
- Coaching and Mentoring
- Account Management and Updating
- Strategic Planning
- Employee Training
- Overseeing Employees
- Business Planning
- Managing Cash Register
Timeline
Manager
Kaufman Foods
08.2020 - 07.2023
Med Tech/CNA
Heartland Care And Rehab
05.2015 - 05.2019
Hostess
Ruby Tuesday
06.2012 - 05.2019
No Degree - Associate of Arts
Shawnee College
Phlebotomy
Shawnee College
High School Diploma -
Shawnee High School
Similar Profiles
Jeromey RoseJeromey Rose
Patrol Corporal at Kaufman County Sheriff's OfficePatrol Corporal at Kaufman County Sheriff's Office
Camila RojasCamila Rojas
Account Executive - Payables and Receivables at Kaufman Dolowich & VoluckAccount Executive - Payables and Receivables at Kaufman Dolowich & Voluck
Amber ProctorAmber Proctor
Medical Billing Specialist at Kaufman Eye InstituteMedical Billing Specialist at Kaufman Eye Institute
Hattie WelchHattie Welch
Apprentice Funeral Director at Massie Funeral HomeApprentice Funeral Director at Massie Funeral Home
Sarah SchweitzerSarah Schweitzer
Logistics Advisor at U.S ArmyLogistics Advisor at U.S Army