Cassandra Kersten
Orlando,FL
Summary
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Flight Attandent
Eurowings
Cologne, Germany
09.2023 - 12.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Cashier
DM
Cologne, Germany
06.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Manager
Glorious Arts
Cologne, Germany
12.2021 - 04.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Sales Staff
Die Marketing Akademie
Cologne, Germany
09.2019 - 02.2022
Sales Staff
Ics GmbH
Cologne, Germany
03.2020 - 11.2021
- Collaborated with team members to optimize sales strategies, achieving higher conversion rates.
- Built strong customer relationships through excellent communication skills and product knowledge.
- Managed a diverse client portfolio, tailoring sales approaches to individual needs and preferences.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
Media Technologist
Digitalexpress 24
Cologne, Germany
09.2018 - 08.2019
- Developed innovative print designs for product packaging, resulting in increased consumer interest and sales.
- Recommended process improvements that led to cost savings on printing and shipping expenses without sacrificing quality.
Hotel Staff Member
Van Der Valk Airporthotel Düsseldorf
10.2017 - 08.2018
- Conducted regular inspections of hotel facilities to identify areas in need of maintenance or improvement.
- Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
- Maintained a clean, safe, and welcoming environment to create a positive first impression for hotel visitors.
- Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Fachhochschulreife -
Bib International College
Paderborn, Germany07.2016
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Native german proficiency
Languages
German
Native or Bilingual
Timeline
Flight Attandent
Eurowings
09.2023 - 12.2024
Cashier
DM
06.2022 - 08.2023
Store Manager
Glorious Arts
12.2021 - 04.2022
Sales Staff
Ics GmbH
03.2020 - 11.2021
Sales Staff
Die Marketing Akademie
09.2019 - 02.2022
Media Technologist
Digitalexpress 24
09.2018 - 08.2019
Hotel Staff Member
Van Der Valk Airporthotel Düsseldorf
10.2017 - 08.2018
Fachhochschulreife -
Bib International College