Cassandra Kinciaid
Headland
Summary
Dynamic Accounts Receivable Specialist with proven expertise at MRS/Toyota in collections strategy and financial reporting. Adept at enhancing client relations and resolving payment issues, I leverage strong problem-solving skills to optimize account management and ensure timely payments. Committed to delivering exceptional customer service while maintaining meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Specialist
MRS/Toyota
Taylor
05.2024 - 03.2025
- Managed collections for overdue accounts and communicated with clients regarding payments.
- Utilized accounting software to track payments and generate financial reports regularly.
- Processed payments, refunds and adjustments to customer accounts.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Analyzed customer payment trends and credit worthiness.
- Utilized specialized software systems for tracking customer accounts receivables activity.
Customer Relations Representative
Lowes Home Improvement
Dothan
04.2022 - 10.2023
- Assisted customers with product inquiries and service issues.
- Processed customer transactions accurately and efficiently at checkout.
- Maintained knowledge of inventory and product features for customer assistance.
- Collaborated with team members to enhance store operations and customer experience.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Guest Relations Specialist
Fairfield Inn & Suites
Panama City Beach
09.2021 - 04.2022
- Greeted guests warmly, ensuring a positive first impression.
- Managed reservations using hotel management software efficiently.
- Handled guest inquiries and complaints with professionalism and care.
- Coordinated check-in and check-out processes smoothly and accurately.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Assisted in preparing daily reports for management review promptly.
- Collaborated with housekeeping to fulfill guest requests effectively.
- Processed payments securely, adhering to financial protocols diligently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
Administrative Assistant
DC Intex Solutions LLC
Rogers
09.2017 - 09.2021
- Coordinated project timelines and schedules to ensure timely completion of tasks.
- Managed project documentation, ensuring accurate records and easy access for the team.
- Assisted in budget tracking and resource allocation for various projects.
- Streamlined processes to enhance operational efficiency within project workflows.
- Processed incoming correspondence and distributed to appropriate personnel promptly.
- Maintained organized filing systems to ensure easy access to important documents.
- Supported project management by tracking deadlines and ensuring task completion.
- Implemented office procedures that improved workflow efficiency and organization.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding products and services offered by the company.
Education
GED -
DC Intex Solutions LLC
Tell City, IN09.2021
Skills
- Payment processing
- Financial reporting
- Accounts management
- Collections strategy
- Accounting software
- Customer relationship management
- Transaction auditing
- Inventory management
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
- Account reconciliation
- Credit and collections
- Bill processing
- Strong client relations skills
- Generally accepted accounting principles
- Collections
- Statement preparation
- Customer service support
- Payment negotiations
- Payment management
- 65 kph
- Multitasking Abilities
- Variance reconciliation
References
- Cherise McGooley, Aviation Mechanic, 1117 Dilly Branch Rd, Fort Novosel, AL, 36362, 334-224-9802
- Jeremy McGhee, Family Friend, 334-390-1485
Contact Summary
My names Cassandra Kinciaid. I've been working since 2014. I have experience in customer service, human resources, managing big projects and more. I love working with people and have highly effective communication skills.
References
References available upon request.
Timeline
Accounts Receivable Specialist
MRS/Toyota
05.2024 - 03.2025
Customer Relations Representative
Lowes Home Improvement
04.2022 - 10.2023
Guest Relations Specialist
Fairfield Inn & Suites
09.2021 - 04.2022
Administrative Assistant
DC Intex Solutions LLC
09.2017 - 09.2021
GED -
DC Intex Solutions LLC
Similar Profiles
Tracie KellyTracie Kelly
Operations Manager at MRS BPO Toyota Financial ServicesOperations Manager at MRS BPO Toyota Financial Services
Vicky PhanVicky Phan
High School Teacher assistant at Mrs. Williams and Mrs. RobareHigh School Teacher assistant at Mrs. Williams and Mrs. Robare
ABBYE BELLABBYE BELL
Knicks Boutique - Sales Associate at Mrs. Dana Woods, Mrs. Felicia StatenKnicks Boutique - Sales Associate at Mrs. Dana Woods, Mrs. Felicia Staten
Susan KnightSusan Knight
Certified Pharmacy Technician at Jack’s Drugs-DothanCertified Pharmacy Technician at Jack’s Drugs-Dothan
Mollie GoodwinMollie Goodwin
Library Media Specialist at Henry County Board Of EducationLibrary Media Specialist at Henry County Board Of Education