Amy Bertazon
Abingdon,MD
Summary
Versatile Accounts Receivable Specialist with proven expertise at Natural Animal Nutrition in collections management and payment processing. Adept at negotiating payment plans and enhancing customer relations, I consistently ensure accurate financial records and timely resolution of discrepancies. Recognized for attention to detail and effective problem-solving skills in high-pressure environments.
Overview
38
38
years of professional experience
Work History
Accounts Receivable Specialist
Natural Animal Nutrition
Belcamp, Maryland
06.2013 - Current
- Issued credit memos for returns, pricing changes, and billing errors
- Processed payments, refunds and adjustments to customer accounts.
- Recorded incoming payments including cash, checks, ACH, and credit cards.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Prepared monthly statements for customers.
- Contacted customers regarding overdue balances and payment discrepancies to facilitate timely collections.
- Negotiated payment plans with delinquent accounts to recover outstanding balances and maintain customer relationships.
- Assisted in developing policies and procedures associated with Accounts Receivable activities.
- Managed office inventory and placed new supply orders.
- Soft ware used on this job:
- FACTS
- Net Suite
Office Manager
Joseph Bertazon & Sons, Inc.
01.1989 - 01.2011
- - Supported daily office operations for a family-owned construction business.
- - Managed accounts payable and receivable to uphold integrity of financial records.
- - Processed invoices, purchase orders, and payment records.
- - Tracked invoices and payments to maintain accuracy in accounts receivable and accounts payable.
- - Monitored client payments due and contacted clients regarding past-due balances.
- - Handled payroll processing and timecard collection.
- - Maintained employee files, permits, and confidential documents.
- - Kept filing system organized for records, correspondence, and other documents.
- - Answered customer calls and routed inquiries to enhance service experience.
- Managed office inventory and placed new supply orders.
- Software used on this Job:
- Construction Manager
- Quicken
Education
Business Administration
Towson State University
Towson, Maryland01-1991
Skills
- Accounts receivable
- Invoice processing
- Payment processing
- Payment negotiations
- Accounts payable
- General ledger
- Accounts receivable software
- Microsoft Excel
- Statement preparation
- Customer relations
- Problem resolution
- Detail orientation
- Customer support
- Credit memo processing
- NetSuite usage
- Payment posting
- Statement issuing
Hobbies and Interests
I am an avid gardener who enjoys cooking and baking., I train and show my dogs in AKC Obedience Competitions. I am also lead forms instructor at Jarrettsville Taekwondo holding A 3rd degree black belt.
Timeline
Accounts Receivable Specialist
Natural Animal Nutrition
06.2013 - Current
Office Manager
Joseph Bertazon & Sons, Inc.
01.1989 - 01.2011
Business Administration
Towson State University