Jessica Rael-Jones
Henderson,NV
Summary
Dynamic Accounts Receivable Specialist with a proven track record at Optiv Security Inc., excelling in account reconciliation and dispute resolution. Enhanced billing efficiency and reduced outstanding balances through strong client relations and effective collections strategies. Proficient in Microsoft Excel and adept at collaborating with cross-functional teams to resolve payment issues.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Specialist
Optiv Security Inc.
04.2015 - Current
- Managed invoicing processes to ensure timely and accurate billing for clients.
- Reconciled accounts receivable discrepancies, improving overall financial accuracy.
- Developed and implemented streamlined procedures for collections, enhancing efficiency.
- Collaborated with cross-functional teams to resolve customer payment issues promptly.
- Established strong relationships with clients to facilitate prompt payments and reduce delinquencies.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
AR Collection Specialist
Key Equipment Finance
04.2009 - 06.2014
- Negotiated payment plans with clients to resolve outstanding debts efficiently.
- Conducted thorough account reviews to assess client financial situations and recommend solutions.
- Utilized debt collection software to track accounts and manage follow-ups effectively.
- Collaborated with team members to develop best practices for improved collection efforts.
- Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
Education
High School Diploma -
Horizon High School
Thornton, CO05-2002
Skills
- Microsoft Excel
- Accounts receivable
- Aging reports analysis
- Accurate payment posting
- Account reconciliation
- Strong client relations skills
- Dispute resolution
- Accounts receivable software
- Research and due diligence
- Cross-functional team collaboration
- Billing dispute resolution
- Accounts receivable expertise
Timeline
Accounts Receivable Specialist
Optiv Security Inc.
04.2015 - Current
AR Collection Specialist
Key Equipment Finance
04.2009 - 06.2014
High School Diploma -
Horizon High School