Patricia Kerns
Melnor Inc.
Winchester,VA
1
Certification
22
years of professional experience
A career-oriented individual knowledgeable in business and office procedures. Excellent organizational, interpersonal, and communication skills. Proven ability to pay strict attention to detail and ensure quality work.
Work History
Accounts Receivable Specialist
3 Years 4 Months- Processed overdue invoices to facilitate timely payment application to customer accounts. Provided assistance in managing customer accounts through issuing credits where applicable. Utilized customer portals to gather necessary documentation for transportation fines and violations.
- Request approvals from Department Managers for fees/fines and shortages. Investigate shortages and pricing issues to resolve discrepancies on Customer Accounts.
- Work with EDI Department to resolve Invoicing issues and retransmit invoices as necessary.
- Motivational Committee Member since 2025.
- Other projects as assigned.
Office Manager
1 Year 10 Months- Manage all aspects of Commercial Janitorial Service including interviews, hiring, orientations, personnel management, billing of customer accounts, timekeeping, inventory, and ordering supplies.
Service Coordinator/Administrative Assistant
6 Months- Schedule service calls for devices, order parts for maintenance and repair of devices, call customers and service technicians for coordination of service calls, order supplies and parts for service tickets, obtain quotes for parts, enter invoices in to QuickBooks, conduct fingerprinting for third party contractor, act as receptionist answering and routing calls.
Administrative Assistant
2 Years 2 Months- Balance cash drawers, prepare daily reports, order office supplies, read and route mail, display signage, lead daily staff meetings, schedule shipments via UPS, attend outreach programs, other duties as assigned.
Billing Specialist
4 Months- Bill freight invoices, check in driver requisitions, scan and image invoice batches for submittal to corporate office.
Planner/Scheduler
1 Year- Prepare work orders in SAP for planning department, plan orders for production, schedule product to be filled, labeled and packed, assist with inventory applications, various monthly reports, and other projects as assigned.
Accounts Payable/Customer Service Representative
12 Years- Perform all aspects of accounts payable including: posting invoices, credit and invoice management, and weekly check runs. Process payroll and report management. Accounts receivable functions including: collection calls, researching problems, and maintaining reports. Customer service for office supplies. Planning and purchasing of furniture orders, follow up and resolution of discrepancies. Customer quotes and inquiries from outside sales staff.
Education
Technology (Associates)
Skills
Real Estate
Microsoft Office
Quickbooks
Accounting
Typing
Office experience
Outlook
Invoice
Sage
Word
MS Office
Salesforce
Front desk
Billing
Accounts Receivable
Purchasing
Accounting Software
Microsoft Word
Administrative Support
Payroll
Microsoft Outlook
Bookkeeping
Excel
Microsoft Excel
10 Key Calculator
Customer Service
SAP
Account Reconciliation
English
Administrative Experience
Data Entry
Administrative Assistant
Accounts Payable
Computer literacy
Certification
- QuickBooks Present
- QuickBooks 101 Certificate Issued 2020-08-24
- Word Processing, Clerical Studies Present
- CPR Certification February 2026 to February 2028
- Basic Life Support Certificate (CPR And AED) Program
Awards
Employee of the Quarter October 2025, Instrumental in achieving settlement with customer account saving company in excess of 182k for the 3rd Quarter of 2025.
Additional Information
- Authorized to work in the US for any employer
- OFFICE SKILLS: Software Applications: Excel, Microsoft Word, SAP, Sage and Quickbooks
- Other Equipment Utilized: Adding machine, calculator, computer, copier, fax, scan
Timeline
Accounts Receivable Specialist
Melnor Inc.
04.2023 - CurrentRead More
Office Manager
J&J Janitorial & Maintenance Service
06.2021 - 04.2023Read More
Service Coordinator/Administrative Assistant
PrimeEdge Technology
11.2020 - 05.2021Read More
Administrative Assistant
Bowman Library
09.2018 - 11.2020Read More
Billing Specialist
FedEx Freight Systems
01.2018 - 05.2018Read More
Planner/Scheduler
Thermo Fisher Scientific
10.2016 - 10.2017Read More
Accounts Payable/Customer Service Representative
B-K Office Supply Inc.
10.2004 - 10.2016Read More
Lord Fairfax Community College
Technology (Associates)
Read More