Samuel Snyder
Colorado Springs,CO
Summary
Disciplined collection industry professional with leadership and persuasion training and over nine years of experience. Able to maximize effectiveness of a department while maintaining individual relationships with workers and other business units.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Real Estate Collection Specialist
Ent Credit Union
11.2020 - Current
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Checked property valuations to assess foreclosure feasibility.
- Helped members navigate options to maintain homeownership.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Maintained energy and enthusiasm in fast-paced environment.
- Executed all FNMA, GNMA and FHLB delinquency reporting on a monthly basis.
- Serviced all FNMA, GNMA and FHLB loans on a monthly basis. This also includes FHA and VA loans.
- Proficient in loss mitigation for FNMA, GNMA, FHLB, FHA and VA mortgages.
- Excelled in working deceased accounts and executed the organizations first successor in interest.
- Executed over 100 Forbearance exits, which include FNMA, GNMA, FHA and VA loans.
Office Lead
Cintas
08.2017 - 12.2019
- Managed A/R on over 3000 customers at local operation
- Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards
- Consistently maintained A/R at 6% and met bad debt projections for fiscal year
- Proficient with AS400
- Proficient with SAP
- Worked with sales department to ensure that new customers were made aware of proper terms for payment
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods
- Generated and mailed collection letters
- Generated reports detailing various metrics and account information
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances
- Worked with a third-party collection agency to maximize conversion rate for collecting submitted debt
Collection Team Lead
I.C. System
03.2011 - 12.2014
- Met all customer call guidelines including service levels, handle time and productivity
- Devised and published metrics to measure the organization's success in delivering world class customer service
- Facilitated inter-departmental communication to effectively provide customer support
- Maintained accurate records of past due customer account activity
- Monitored and analyzed financial, statistical and operational data trends
- Consolidated financial data and materials for key leadership meetings
- Developed and trained a team of 13 collectors
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
Collector
I.C. System
03.2010 - 03.2011
- Managed high call volume with tact and professionalism
- Defused volatile customer situations calmly and courteously
- Gathered and verified all required customer information for tracking purposes
- Consistently achieved collection goals for retail, healthcare, warehouse, telecommunications and commercial projects
Education
Associate of Science -
Madison Area Technical College
Madison, WI2017
Skills
- Excellent understanding of collections
- Excellent written and oral communication skills
- Excellent problem solver
- Superior knowledge of Loss mitigation
- Strong member relations skills
- Training and mentoring
- Excellent interpersonal Communication Skills
- Critical Thinking
- Active Listening
- Proficient in Excel, Powerpoint, Word and Outlook
- Process Improvement Initiatives
- Real Estate
- Senior Real Estate Specialist (SRES)
- Real Estate Knowledge
- Real Estate Practices
- Real Estate Valuation
- Real Estate Law
- Real Estate Industry Understanding
- State Real Estate Law
- Expert in Deceased Accounts
Accomplishments
- Promoted to Collection Team Lead
- Promoted to Office Lead.
- Coached other collectors to consistently attain their collection goals
- Set Collection records on healthcare, warehouse and commercial teams
- Exceeded bad debt expense projections on a monthly basis
- Executed the organizations first successor in interest.
- Have exited over 100 loans from forbearance.
Certification
- ACA certified
Timeline
Senior Real Estate Collection Specialist
Ent Credit Union
11.2020 - Current
Office Lead
Cintas
08.2017 - 12.2019
Collection Team Lead
I.C. System
03.2011 - 12.2014
Collector
I.C. System
03.2010 - 03.2011
Associate of Science -
Madison Area Technical College
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