Summary
Overview
Work History
Education
Skills
Personal Information
Name & contact
Languages
Timeline
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Cassandra Kulesza

Andover,Minnesota

Summary

Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements. Trustworthy and dedicated Customer Service Representative with 7 years of experience serving customers, training fellow employees, and operating registers. Talented at correctly taking order information and serving customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

2025
2025
years of professional experience

Work History

Meals-on-Wheels Tray Line

Meals on Wheels
1 2023 - 3 2023
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

Speedway LLC
2 2018 - 11 2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Store Clerk

J&H Family Stores
12 2021 - 7 2022
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.

Customer Service Representative

Big Lots
11.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Diploma - High School Curriculum

Northview High School

Skills

  • Cash register operation
  • Customer assistance
  • Product knowledge
  • Payment collection
  • Store merchandise stocking
  • Basic math skills
  • Till counting
  • Cleaning and sanitizing
  • Refunds and exchanges
  • Complaint resolution
  • Sales expertise
  • Retail store support
  • Staff education and training
  • Creative problem solving
  • Decision-making
  • Problem-solving
  • Friendly, positive attitude

Personal Information

Name & contact

Languages

Sign Language
Professional Working

Timeline

Customer Service Representative

Big Lots
11.2023 - 02.2025

Meals-on-Wheels Tray Line

Meals on Wheels
1 2023 - 3 2023

Customer Service Representative

Speedway LLC
2 2018 - 11 2021

Store Clerk

J&H Family Stores
12 2021 - 7 2022

Diploma - High School Curriculum

Northview High School

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Cassandra Kulesza