Cassandra Legrand

• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Delivered food orders promptly and courteously.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Developed strategies for improved operational efficiency and customer satisfaction.
• Ensured compliance with all food safety regulations and sanitation standards.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Implemented effective marketing campaigns to increase revenue and improve brand awareness.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

• Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
• Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
• Educated clients on proper post-treatment care such as string exercises or lifestyle changes that could enhance the effects of the massage.
• Performed quality, therapeutic bodywork to meet clients' needs.
• Developed individualized treatment plans based on client assessments and preferences.

• Identified and contacted potential members to explain membership benefits.
• Developed and implemented sales strategies to meet organizational objectives.
• Conducted presentations about membership offerings, answering questions from prospective members.
• Provided an elevated customer experience to generate a loyal clientèle.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving

problems on the spot.