Deidrea Gresham
Eastpointe,MI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Food and Beverage Server Supervisor-Non Restaurant
Westin Book Cadillac Hotel
Detroit, MI
10.2019 - 10.2023
- Communicated with kitchen staff regarding order details and special requests from guests.
- Served meals in a timely manner according to established guidelines.
- Assisted other servers as needed during peak periods or when short-staffed.
- Ensured compliance with all health department regulations concerning food safety procedures.
- Followed proper sanitation standards when handling food and beverage items.
- Provided exceptional service to high volume of daily customers.
Food and Beverage Server-Non Restaurant
Westin Book Cadillac Hotel
Detroit, MI
08.2013 - 10.2019
- Communicated with kitchen staff regarding order details and special requests from guests.
- Served meals in a timely manner according to established guidelines.
- Assisted other servers as needed during peak periods or when short-staffed.
- Ensured compliance with all health department regulations concerning food safety procedures.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
Service Express Agent
Westin Book Cadillac Hotel
Detroit, MI
09.2011 - 08.2013
- Greeted customers and provided assistance with inquiries.
- Provided customer service support to ensure satisfaction.
- Generated reports on customer service activities using data analysis tools.
- Maintained accurate records of customer interactions in the system database.
- Verified customer information by cross-referencing with company records.
- Identified and resolved any discrepancies in account balances.
- Adhered to company policies and procedures while providing excellent customer service.
Education
Certificate - Culinary Arts Academy
Dorsey
Roseville, MI05-2010
Associate of Science - Psychology
Ashworth College
Norcross, GASkills
- Food presentation
- Complaint Handling
- Food handling safety
- Sanitation Standards
- Guest Relations
- Safe Food Handling
- Guest satisfaction
Timeline
Food and Beverage Server Supervisor-Non Restaurant
Westin Book Cadillac Hotel
10.2019 - 10.2023
Food and Beverage Server-Non Restaurant
Westin Book Cadillac Hotel
08.2013 - 10.2019
Service Express Agent
Westin Book Cadillac Hotel
09.2011 - 08.2013
Certificate - Culinary Arts Academy
Dorsey
Associate of Science - Psychology
Ashworth College
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