Martha Edwards
Woodbridge,VA
Summary
Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager- The Commentary Restaurant
Westin Arlington
Arlington, VA
09.2025 - Current
- Directed food and beverage operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing supply chain processes to reduce waste and enhance profitability.
- Developed training programs for staff, improving service standards and employee performance metrics.
- Collaborated with culinary team to create seasonal menus that align with guest preferences and market trends.
- Implemented cost-control measures, resulting in enhanced budget management and improved financial outcomes.
- Analyzed customer feedback to drive service improvements and enhance guest satisfaction ratings.
- Led cross-departmental teams in executing large-scale events, ensuring seamless coordination and execution of services.
- Established vendor partnerships, negotiating contracts to secure favorable pricing while maintaining quality standards.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Enhanced dining experience with implementation of new menu, reflecting current culinary trends and customer preferences.
Food & Beverage Operation Manager
Sodexo government service
Washington, DC
08.2023 - 07.2025
- Led operational teams to enhance service delivery and client satisfaction.
- Developed and implemented training programs for staff to improve efficiency and performance.
- Streamlined processes to reduce waste and optimize resource allocation across multiple projects.
- Collaborated with stakeholders to identify service enhancements and operational improvements.
- Managed budgets effectively, ensuring alignment with organizational goals and financial targets.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Store Manager
Starbucks, Westin Arlington Gateway
Arlington, VA
06.2014 - 08.2023
- Manage a licensed Starbucks store, which makes $1.1 million annual revenue. Works as part of a team to bring the weekly revenue from $16,000 to $21,000 a week. Serve as a manager for nine employees and a mentor to two employees who were promoted to supervisor. Responsible for interviewing, selection, training, retention, and coaching staff members. Create weekly work schedules based on hotel occupancy. Purchase and manage inventory of fresh food and beverage ingredients. Ensure store expenses stay within the monthly budget. Participate in weekly and monthly business briefings with hotel management, covering P&L, forecasting, staffing, and general sales. Ensure the store is compliant with Starbucks corporate regulations and the Westin Hotel corporate regulations. Help maintain store excellence, workplace wellbeing, and employee retention.
Skills
- Food and beverage operations
- Cost control
- Wine pairing
- Menu development
- Food presentation
- ABC standards
- Menu pricing
Certification
- Assistant Starbucks Trainer (AST) Certification 2010
- Certified Barista Trainer 2006
Timeline
Food & Beverage Manager- The Commentary Restaurant
Westin Arlington
09.2025 - Current
Food & Beverage Operation Manager
Sodexo government service
08.2023 - 07.2025
Store Manager
Starbucks, Westin Arlington Gateway
06.2014 - 08.2023