Cassandra Leonardo
Chicago,IL
Summary
I am a professional retail expert prepared for delivering exceptional customer service and driving sales. I have proven experience in inventory management, customer engagement, and merchandising, with a strong focus on team collaboration and adapting to changing needs. I am reliable, results-driven, with excellent communication and problem-solving skills. I am looking for a position at a company that will allow me to use my skills to help the overall success of the team and store.
Overview
7
7
years of professional experience
Work History
Studio Manager
Thistle + Plume
01.2021 - Current
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Lead Floral Designer - Dailies
Flowers For Dreams
05.2017 - 09.2020
- Mentored junior designers, sharing expertise on floral design techniques and industry trends.
- Enhanced customer satisfaction by creating visually stunning and memorable floral designs for various events.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
Education
High School Diploma -
Thomas Kelly
Chicago, ILSkills
- Team Leadership
- Problem Resolution
- Customer Service
- Time Management
- Retail Sales
- Store Opening and Closing
- Product Knowledge
- Stocking and Receiving
- FLUENT IN SPANISH
- POS System Operation
- Order Processing
- Honest and Dependable
Languages
Spanish
Native or Bilingual
Timeline
Studio Manager
Thistle + Plume
01.2021 - Current
Lead Floral Designer - Dailies
Flowers For Dreams
05.2017 - 09.2020
High School Diploma -
Thomas Kelly
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