Cassandra Locks
Colorado Springs,CO
Summary
Professional committed to enhancing an organization's overall strategic plan and direction. Strong customer service background, reliable worker, able to work independently with little to no supervision. Good decision-making and team building abilities with open and clear communication style.
Overview
6
6
years of professional experience
Work History
Human Benefits and Eligibility Specialist
El Paso County DHS
Colorado Springs, CO
03.2023 - Current
- Performed data entry tasks related to benefits administration systems
- Checked accuracy and completeness of benefits applications and documents
- Informed applicants of other agencies providing useful or related assistance
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
- Entered client information and files into databases for further review and tracking
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Child Support Enforcement Officer
Young Williams CSS
Colorado Springs, CO
01.2022 - 11.2022
- Analyzed financial data from employers regarding wages earned by the non-custodial parent
- Negotiated payment arrangements with non-custodial parents to ensure timely payments
- Assessed child support cases to determine appropriate case action
- Investigated violations of court orders such as failure to pay or provide medical coverage for children involved in a case
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
Front Line Representative for Connect for Health
Atterro
Colorado Springs, CO
10.2019 - 03.2020
- Processed changes in insurance policies and periodically reassessed client needs
- Developed appropriate quotes based on risk information
- Calculated premiums and established payment methods
- Assisted members with enrollment in health plans and completed all necessary paperwork accurately and timely.
Customer Care Professional II
Zurich NA
Colorado Springs, CO
08.2018 - 09.2019
- Maintained accurate records of customer interactions and transactions
- Provided product and service information to customers
- Updated internal databases with relevant customer information as needed
- Interacted with customers to provide and process information in response to inquiries, concerns and requests.
Education
GED -
Harrison Adult
Colorado Springs, CO04-2003
Skills
- Data Entry
- Typing 50 WPM
- Customer Support
- Applicant Support and Service
- Effective Communication Skills
- Recordkeeping and Data Input
- Documentation and Paperwork
- Application Assessment
- Telephone Etiquette
- Confidentiality
- Documentation and Reporting
References
References available upon request.
Timeline
Human Benefits and Eligibility Specialist
El Paso County DHS
03.2023 - Current
Child Support Enforcement Officer
Young Williams CSS
01.2022 - 11.2022
Front Line Representative for Connect for Health
Atterro
10.2019 - 03.2020
Customer Care Professional II
Zurich NA
08.2018 - 09.2019
GED -
Harrison Adult
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