Cassandra Lovato
Arvada,US
Summary
Dedicated and empathetic employee offering experience in direct patient care and medical office management. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Experienced with delivering personalized care and companionship to elderly clients. Utilizes excellent communication skills to build strong relationships and provide emotional support. Knowledge of best practices in personal care and daily assistance, ensuring safe and comfortable environment for clients.
Overview
6
6
years of professional experience
Work History
Caregiver/Companion Caregiver
Bettie’s Buddies
Lakewood, Colorado
09.2025 - Current
- Assisted with activities of daily living such as bathing, grooming, dressing, and meal preparation.
- Provided companionship and emotional support to elderly clients.
- Provided emotional support during difficult times like illness or bereavement.
- Assisted with meal prep, light housekeeping, and daily living support.
- Maintained a clean, safe environment for clients by performing light housekeeping tasks such as laundry, vacuuming, dusting.
- Cultivated trusting relationships with clients through meaningful conversation, patience, and respectful assistance.
- Provided medication reminders and helped maintain daily routines.
- Ensured clean, safe environment for clients through consistent light housekeeping including laundry, vacuuming, and dusting.
- Built trusting relationships through conversation, patience, and respectful assistance.
- Delivered emotional support during challenging times, fostering resilience and comfort for clients facing illness or bereavement.
- Assisted elderly clients by taking care of their pets, promoting companionship. belonging to the elderly client if needed.
- Cared for pets belonging to the elderly client if needed.
Medical Assistant
Denver Health Medical Center
Denver, CO
03.2021 - 05.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments following physician instructions.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for physician review to support timely diagnosis.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on nutrition and disease prevention to promote better health and adherence to treatment plans.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Maintained confidentiality of patient information to comply with privacy regulations. and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Administered rapid tests for COVID-19 and strep to help clinical staff assess conditions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
- Assisted with routine office functions to enhance team efficiency. to support administrative staff during peak hours.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Assisted back office patient processes to reduce office wait times.
- Administered medications under physician's supervision.
- Processed orders for medical supplies and lab equipment.
COVID-19 Vaccinator
Denver Health
Denver, CO
11.2021 - 03.2022
- Prepared and administered vaccines according to established protocols.
- Conducted patient assessments to determine eligibility for COVID-19 vaccination.
- Monitored patients for adverse reactions following vaccinations.
- Instructed patients on vaccine administration, side effects, and post-vaccination care.
- Maintained accurate vaccination records, ensuring compliance with reporting requirements and facilitating efficient patient care.
- Educated and counseled patients on benefits of COVID-19 vaccination, enhancing community awareness and vaccine acceptance.
- Collaborated with public health officials to ensure compliance with state guidelines for administering COVID-19 vaccines.
- Collaborated with public health officials to ensure adherence to state guidelines for COVID-19 vaccine administration, supporting public health initiatives.
- Ensured proper disposal of used needles, syringes, and other medical waste materials related to vaccination services.
- Performed quality assurance checks on vaccine storage equipment and supplies.
- Supported the development of educational materials about the benefits of receiving the COVID-19 vaccine.
- Responded promptly and professionally to inquiries from patients regarding their immunization status or other questions related to receiving the vaccine.
- Worked collaboratively within an interdisciplinary team of healthcare professionals providing direct patient care services.
- Demonstrated excellent customer service skills when interacting with patients seeking information about the availability of vaccines or scheduling appointments.
- Updated patients' charts in electronic medical records, noting assessment results, interventions and medications.
COVID-19 Tester
Medix Staffing
Arvada, CO
08.2021 - 11.2021
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
- Collected swab samples from patients for laboratory analysis of COVID-19 status.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Assessed and monitored patient symptoms to ensure timely identification of potential COVID-19 infections.
- Communicated test results promptly to patients and healthcare providers, facilitating timely care decisions.
- Maintained accurate records of test results and other relevant information in an electronic health records system.
- Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.
- Adhered to all local, state, and federal requirements regarding patient privacy and confidentiality.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Monitored inventory levels of supplies needed for testing such as swabs, reagents, gloves, masks, ensuring adequate stock at all times.
- Participated in training sessions focused on proper techniques for performing PCR tests safely and efficiently.
- Provided education about COVID-19 prevention, transmission, and safety measures.
- Educated community members on social distancing and face coverings to promote public health and safety during the pandemic.
- Reminded individuals to follow proper social distancing and comply with mask mandates.
- Provided support services such as scheduling appointments for follow up visits or additional tests if required.
- Conducted health screenings for COVID-19 symptoms outdoors under varying weather conditions. in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
Education
Medical Assistant - Medical Assisting
Pima Medical Institute
Denver09-2010
Skills
- Patient care
- Direct patient care
- Verbal and written communication skills
- Empathetic care
- Emotional support
- Companionship support
- Client Interaction
- Personal care
- Personal Hygiene Assistance
- Elderly care
- Medication management
- Medication reminders
- Nutritional Support
- Nutrition
- Mobility Support
- Heavy liftinge
- Grooming support
- Medical Terminology
- Dementia care
- Recreational activities
- Activities of daily living
- Fall prevention
- Injury Management
- Medical Terminology
- First aid and safety
- CPR
- BLS certification
- Electrocardiography (EKG)
- Phlebotomy
- Specimen preparation
- Specimen processing
- Procedure Assistance
- Nutrition
- Human Anatomy and Physiology
- Recordkeeping
- Client documentation
- Electronic Medical Records
- Time management
- Multitasking and organization
- Dependable and responsible
- Patience and tact
- Problem-solving
- Active listening
- Adaptability and flexibility
- Safety awareness
- Relationship building
- Patient care
- Client confidentiality
- HIPAA Compliance
- Proper Sterilization Techniques
- HIPAA Compliance
- COVID-19 testing
- STD Counseling
- Safety awareness
- Heavy lifting
- Relationship building
- Patient companionship
- Client documentation
- Companionship support
- Medication reminders
Education and Training
other
Timeline
Caregiver/Companion Caregiver
Bettie’s Buddies
09.2025 - Current
COVID-19 Vaccinator
Denver Health
11.2021 - 03.2022
COVID-19 Tester
Medix Staffing
08.2021 - 11.2021
Medical Assistant
Denver Health Medical Center
03.2021 - 05.2023
Medical Assistant - Medical Assisting
Pima Medical Institute