Cassandra Luckett Carroll
Byram
Summary
Dynamic healthcare professional with extensive experience as a Field Supervisor at Right at Home, excelling in caregiver training and compliance management. Proven leadership skills enhance patient care quality, while effective issue resolution ensures high standards. Proficient in medical records management and dedicated to fostering teamwork and collaboration in care delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Supervisor
Right At Home
Cleveland
06.2025 - Current
- Enhanced patient care quality through effective leadership and mentorship of caregivers.
- Supervised caregiver visits to uphold high standards of care.
- Oversaw caregiver training to promote client safety and well-being.
- Advocated for clients' needs to enhance care delivery and ensure compliance with care plans.
Area Manager
The Helping Hand Personal Care Services
Ridgeland
11.2023 - 06.2025
- Coordinated and oversaw direct and indirect patient services, ensuring regulatory compliance and optimal service delivery.
- Managed intake personnel and maintained direct caseload, supporting efficient operations and client care.
- Supervised, coached, and trained patient care staff, enhancing overall service delivery.
- Provided leadership and acted as a resource for home health scheduling and client transfers.
- Conducted orientation, hiring, and staffing processes to build strong care teams.
- Resolved issues promptly, sustaining high standards of patient care and regulatory compliance.
- Directed use of hoyer lifts for safe client transfers and mobility support.
Clinical Manager
AT HOME CARE
Jackson
08.2021 - 11.2023
- Resolved compliance issues, ensuring regulatory adherence and enhancing quality of care.
- Promoted resident independence by facilitating personal care task management.
- Facilitated daily living activities for residents, including bathing, dressing, and grooming.
- Identified potential clients and caregivers through targeted outreach efforts.
Letter Carrier
USPS
Jackson
12.2014 - 02.2023
- Delivered letters, documents, and parcels to businesses and residences, ensuring timely receipt and customer satisfaction.
- Navigated assigned delivery routes on foot or by truck.
- Loaded mail onto trucks, sorting items for prompt delivery to clients, maintaining delivery schedules.
- Collected outgoing mail and processed payments for postage due during route, facilitating smooth transactions for customers.
Education
Associate's degree - Fine Arts
Hinds Community College
Raymond, MSSkills
- Project management
- Client relationship management
- Compliance management
- Issue resolution
- Patient service coordination
- Hospice care
- Memory care expertise
- Caregiving expertise
- Discharge planning strategies
- Team leadership training
- Team supervision
- Leadership skills
- Teamwork and collaboration
- Operational workflow management
- Sales team coordination
- Territory management skills
- Property management expertise
- Housing compliance management
- Developmental disabilities support
- Clinic operations understanding
- Quality assurance oversight
- Marketing strategies
- Public speaking
- Communication skills proficiency
- Presentation skills
- Negotiation skills
- Logistics coordination skills
- Customer service excellence
- Customer support
- Front desk operations
- Administrative support
- Office administration
- Data entry accuracy
- 10-key entry
- Document review
- Proofreading and editing
- Transcription skills
- Google Docs
- Google Suite proficiency
- Microsoft Excel expertise
- Microsoft Outlook proficiency
- Computer skills
- Security protocols knowledge
- Security awareness
- Driving capabilities
- Reliability in tasks
- Analytical skills proficiency
- Time management
- Payroll processing knowledge
- Employment and labor law knowledge
- Inventory control
- Care plans development
- Management expertise
- Retail operations management
- Data entry accuracy
- Phone etiquette skills
- Care plans development
- Security awareness
- Communication skills proficiency
- 10-key entry
- Document review
- Compliance documentation
Certification
• ALZHEIMER'S DISEASE AND OTHER DEMENTIAS
• Direct Care Staff Training for Personal Care Home and Assisted Living Residences
• ACLS Certification
• Driver's License
• First Aid Certification, 02/01/26 to 02/01/28
• PCA, 06/01/26 to 06/01/27
• Direct Care Staff Training for Personal Care Home and Assisted Living Residences
• ACLS Certification
• Driver's License
• First Aid Certification, 02/01/26 to 02/01/28
• PCA, 06/01/26 to 06/01/27
Timeline
Field Supervisor
Right At Home
06.2025 - Current
Area Manager
The Helping Hand Personal Care Services
11.2023 - 06.2025
Clinical Manager
AT HOME CARE
08.2021 - 11.2023
Letter Carrier
USPS
12.2014 - 02.2023
Associate's degree - Fine Arts
Hinds Community College