Cassandra Macdonald

• Knowledge of bar menu/beers/wine etc.
• Communication with customers and team to execute proper service.
• Memorizing recipes and orders
• Assisted with training of new staff members.
• Delivered customer checks and securely processed credit card or cash payments.
• Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
• Informed kitchen of special dietary needs or requests, delivering personalized meal options.
• Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
• Developed strong working relationships with customers and staff.
• Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
• Kept bar organized and clean during busy hours.
• Handled cash drawer accurately throughout shift including opening and closing out register each day.

• Serving guest according to their orders.
• Taking orders.
• Multitasking between taking guest and preparing orders for them.
• Interacting with guest and making sure service exceeds standards.
• Maintain cleanliness of outdoor cafe, preparing drinks on bar outside.

• Managed food business in Boston.
• Handled money, made schedules, made food.
• Executed sales.
• Served and took orders in quick amounts of time.

• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Greeted and accommodated guests, building positive experience from first interaction.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Multitasking

• B2C sales.
• Interviewing candidates, coordinating 1st and 2nd round interviews and hiring new employees.
• Door to door sales, Cold Calling, Lead Generation.
• Signed contracts for down payments.
• House painting.
• Conducted marketing research and monitored competitive activity and identified customer needs.
• Collaborated with business team members and attended tabling events to promote company and services and opportunities offered.

• Self-taught makeup artist, prom makeup, weddings, etc.
• Coordinating Client intake and consultations.
• Customer service and sales.

• Sales and Customer service.
• Communication with customers and team to execute proper service.
• Multitasking many orders, customers and side work.
• Overseeing proper closing side work is completed at the end of shift.

• Tutored Grades 1st - 6th in English Language Arts.
• Working with children.
• Changing the lives of children by furthering their skills in reading and writing.

Fine Dining Server
Hospitality Industry – 12 Years Experience

Professional hospitality server with over 10 years of serving experience in high-volume and fine dining environments, along with 2 years of bartending experience. Known for delivering attentive, polished service while creating memorable dining experiences for guests. Strong knowledge of food, wine, and cocktail service with the ability to anticipate guest needs and maintain efficiency during busy service periods.

Key Skills & Responsibilities

• Delivered high-quality fine dining service while maintaining professionalism, attention to detail, and strong guest engagement.
• Guided guests through menu selections, including detailed explanations of ingredients, preparation methods, and wine or cocktail pairings.
• Managed multiple tables while maintaining smooth, timely service in fast-paced restaurant environments.
• Provided proper wine service including bottle presentation, opening, and pouring according to fine dining etiquette.
• Collaborated with kitchen staff and bartenders to ensure accuracy of orders and timely delivery of food and beverages.
• Maintained extensive knowledge of seasonal menus, daily specials, and beverage programs.
• Built strong relationships with guests, resulting in repeat clientele and positive dining experiences.
• Handled POS transactions, cash, and credit payments with accuracy and accountability.
• Assisted in training new staff on service standards, menu knowledge, and restaurant procedures.
• Maintained clean and organized service stations, ensuring compliance with health and safety standards.
• Crumbing tables to remove food debris from table clothes in between courses
• Cracking lobsters for table

Core Skills

Fine Dining Service • Guest Relations • Wine & Cocktail Knowledge • Upselling & Menu Pairings • POS Systems • Multi-Table Management • Team Collaboration • Attention to Detail • High-Volume service