Jennifer A. Kaser
Medford
Summary
Dynamic administrative professional skilled in managing multiple priorities while enhancing customer satisfaction. Proven ability to adapt in fast-paced environments, facilitate team training, and deliver quality results that exceed expectations.
Overview
28
28
years of professional experience
Work History
Server/ Bartender
Mac's Riverside bar and grill
Shady Cove
04.2024 - Current
- Prepared and served diverse cocktails and beverages, enhancing guest satisfaction.
- Delivered exceptional customer service in fast-paced dining environment, fostering positive dining experiences.
- Greeted customers, answered inquiries, and recommended specials, driving increased sales.
- Took and processed orders accurately using point-of-sale system.
- Delivered food orders promptly and courteously, contributing to positive customer experiences.
- Maintained cleanliness of tables and chairs to ensure readiness for next customers.
- Assisted in training new servers to uphold service standards.
- Followed health and safety guidelines during food preparation and service.
Service Manager/ Project Coordinator
Clayton Homes
Mabank
12.2017 - Current
- Cleared stipulations for salesmen to expedite loan processing
- Coordinate delivery and schedule all aspects of new home deliveries
- Maintain customer work orders, parts and schedule of service
- Managed billing for all services performed on homes
- Payroll for all contractors employed by lot
- Conducted pre-delivery walk-through after customer walk-through to ensure all issues were addressed.
- Maintain all aspects of the warehouse and the lot houses
- Implemented strategies to maintain position as top lot in the region this year
Service Manager
Clayton Homes
Hattiesburg
05.2015 - 01.2017
- Managed service issues for home sales on sales lot, ensuring timely resolutions
- Coordinated scheduling, parts orders, and warehouse and lot maintenance
- Facilitated processing of service work bill backs with manufacturers
- Maintained the highest ranking in company for year 2016 for bill backs
Cost Accountant
CHAMPION REDMAN HOMES
Burleson
06.2006 - 12.2008
- Able to take an entire manufactured home and break down the total cost for materials, labor, and overhead to allow the company a true picture of overall profit.
- Implemented cost savings strategies compliant with HUD regulations, enhancing production line efficiency.
- Established Navision software for Burleson plant, streamlining processes used company-wide.
- Inventory and cost control Vendor negotiation.
- Demonstrated leadership by maintaining an efficient office and warehouse.
- Coordinated recruitment, billing, scheduling, and training for inventory control, effectively addressing elevated customer needs and managing office duties.
- Provided first class customer service, while maintaining communication with all levels of management.
- Familiar with all forms of HR laws involving contract labor.
- Implemented training program designed for general contractors now used company wide for all contractors.
Service Manager
CHAMPION REDMAN HOMES
Burleson
01.2001 - 08.2005
Customer Service Representative
CHAMPION REDMAN HOMES
Burleson
10.1998 - 01.2001
Education
BA - Business Administration
University of Phoenix
Santa Fe, NM06-2004
Skills
- Drink Mixing Techniques
- Point-of-sale operation
- Order Fulfillment
- Customer satisfaction
- Sales improvement
- Complaint resolution
- Team training
- Relationship management
- Cost-Reduction Strategies
- Spreadsheet/Reports
- Microsoft Office
- Team Player
Timeline
Server/ Bartender
Mac's Riverside bar and grill
04.2024 - Current
Service Manager/ Project Coordinator
Clayton Homes
12.2017 - Current
Service Manager
Clayton Homes
05.2015 - 01.2017
Cost Accountant
CHAMPION REDMAN HOMES
06.2006 - 12.2008
Service Manager
CHAMPION REDMAN HOMES
01.2001 - 08.2005
Customer Service Representative
CHAMPION REDMAN HOMES
10.1998 - 01.2001
BA - Business Administration
University of Phoenix