Cassandra Madden
Staunton,VA
Summary
Highly motivated and adaptable professional with a strong work ethic and a proven ability to quickly learn and apply new skills. Demonstrates excellent communication and interpersonal abilities, with a track record of building strong relationships and contributing effectively to team success. Experienced in working independently, managing responsibilities under pressure, and adapting to changing environments. Proactive and solutions-oriented, with a commitment to supporting organizational goals, maintaining high standards, and delivering consistent, high-quality results.
Overview
19
19
years of professional experience
Work History
Direct Support Professional/Caregiver
Valley Community Services Board
Staunton, USA
07.2025 - 03.2026
- Delivered personalized care and support to individuals with physical and developmental disabilities, ensuring safety and well-being.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and medication management.
- Implemented individualized care plans in collaboration with healthcare professionals and family members.
- Fostered a supportive environment that promoted independence and dignity for each client.
- Maintained accurate documentation of client progress while ensuring effective communication with team members and families.
PCT (Patient Care Technician)
Western State Hospital
Staunton, USA
02.2024 - 08.2024
- Delivered quality care within interdisciplinary team, ensuring safe and therapeutic environment while fostering healthy interactions in adult acute admissions, geriatric units, and extended rehabilitation service units. Assisted individuals with Activities of Daily Living (ADLs), served meals, and maintained cleanliness in patient areas.
- Monitor and document vital signs in the Electronic Health Record (EHR). Observe and report on interventions, treatments, behaviors, physical and emotional well-being, and other relevant situations. Document and communicate observations effectively.
- Applied specialized training to promote mental wellness recovery and administered CPR and TOVA approved physical interventions.
Server/Trainer/Bartender
Mill Street Grill
Staunton, USA
03.2007 - 11.2023
- Greeted customers promptly with positive attitude to initiate dining experience.
- Be prepared with knowledge and suggestions for initial food and drinks.
- Take and transmit orders, including accommodations, and ensure orders are delivered correctly.
- Ensured customer satisfaction throughout dining experience, processed payments, handled cash, and managed point of sales equipment.
- Executed closing duties to prepare restaurant for next shift.
Education
Some College (No Degree) - Nursing
Blue Ridge Community College
Weyer's Cave, VASkills
- Patient-centered care
- Crisis intervention
- De-escalation techniques
- Medication administration
- First aid and CPR
- Adaptive equipment use
- Disability awareness
- Time management
- Problem solving
- Adaptability and flexibility
- Effective communication
- Attention to detail
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Direct Support Professional/Caregiver
Valley Community Services Board
07.2025 - 03.2026
PCT (Patient Care Technician)
Western State Hospital
02.2024 - 08.2024
Server/Trainer/Bartender
Mill Street Grill
03.2007 - 11.2023
Some College (No Degree) - Nursing
Blue Ridge Community College