Cassandra Maliszewski
Wausau,WI
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Driven by providing high-quality patient care in critical settings. Strong teamwork and commitment to ensuring positive patient outcomes. Skilled in implementing safe, competent, and ethical nursing interventions, critical thinking, problem-solving, and proficient communication. Self-initiated learner with strong organizational skills, attention to detail, and high motivation to provide quality patient care
Overview
7
7
years of professional experience
Work History
CONTACT CENTER REPRESENTATIVE
ASPIRUS WAUSAU HOSPITAL
11.2023 - Current
- At the nursing contact center within Aspirus, I strive to deliver excellent customer service by answering patient calls to assist with scheduling, connecting the patient with the nursing staff, helping the patient get in contact with their provider, and refilling their prescriptions.
- Displayed a positive, professional, and empathetic tone to deliver consistently superior service.
- Met and exceeded assigned goals established by management.
- Collaborated with colleagues on challenging cases or when additional support was needed.
NURSE TECHNICIAN
ASPRIUS WAUSAU HOSPITAL
02.2023 - 11.2023
- As a nurse technician for the Medical Surgical and Cardiac Intensive Care Units at Aspirus Wausau Hospital, I perform the job duties of a nurse under a registered nurse's supervision.
- Monitored, documented, and communicated changes in vital signs to stay current on patient condition.
- Monitored patients' vital signs, such as blood pressure, pulse rate, and temperature.
- Developed solid relationships with families, nursing staff, and physicians to enhance patient care.
- Communicated effectively with patients and families to provide emotional support and education on health conditions.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Managed time effectively to prioritize tasks while maintaining high levels of quality care delivery.
- Collaborated with interdisciplinary healthcare teams to ensure optimal patient care outcomes.
CERTIFIED NURSING ASSISTANT
ASPRIUS WAUSAU HOSPITAL
12.2020 - 02.2023
- As a nursing assistant for the Cardiac Intensive Care Unit, I assist patients who face severe and life-threatening cardiac or cardiac-related events with daily care to help alongside their journey to recovery.
- Built friendly rapport with patients and delivered personalized care.
- Changed bed linen regularly to help prevent skin irritation.
- Monitored patient conditions and reported problems to nursing staff.
- Monitored vital signs such as blood pressure, pulse rate, and temperature regularly.
- Promoted independence while assisting with personal hygiene needs.
- Prepared patients for treatments, visits, and social activities.
- Reported unusual behavior for improved care continuity.
- Transferred patients between beds, wheelchairs, and other locations.
- Used initiative to respond quickly in emergencies.
- Worked alongside registered nursing staff and followed care plans.
BEHAVIORAL HEALTH TECHNICIAN/CERTIFIED NURSING ASSISTANT
NORTH CENTRAL HEALTH CARE
07.2018 - 04.2020
- Assist patients with the admission process, assign clerical duties, and provide emergency service crisis relief that can range from activities of daily living to patient transportation to an appointment or diversion.
- Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts.
- Cared for patients with mental illnesses, developmental disabilities, and emotional disturbance.
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
- Documented temperatures, blood pressure, and symptoms.
- Helped control patients' behaviors and minimize negative effects by working closely with nurses and clinicians.
- Managed crises effectively using therapeutic communication skills centered on calm approaches and avoidance of power struggles.
- Protected staff and patients by reporting unusual behaviors or ailments to staff.
- Supervised handling of patients' belongings, including documenting and collecting items at admission, managing storage, and returning each at discharge.
CERTIFIED NURSING ASSISTANT
SAINT CLARES HOSPITAL
04.2017 - 05.2018
- As a float nursing assistant, I would assist patients with activities of daily living and personal care
- Documented care actions, vitals and orders in company software.
- Helped patients to complete routine exercises to build mobility.
- Monitored patient conditions and reported problems to nursing staff.
- Recorded patient heart rate, pulse and blood pressure.
- Transferred patients between beds, wheelchairs, and other locations.
- Promoted independence while assisting with personal hygiene needs.
Education
ASSOCIATE DEGREE IN NURSING -
RASMUSSEN UNIVERSITY
09.2024
EMERGENCY MEDICAL TECHNICIAN -
NORTH CENTRAL TECHNICAL COLLEGE
12.2018
PHLEBOTOMY TECHNICIAN -
NORTH CENTRAL TECHNICAL COLLEGE
05.2018
CERTIFIED NURSING ASSISTANT -
NORTH CENTRAL TECHNICAL COLLEGE
05.2016
Skills
- Accurate Documentation
- Certified in CPR/AED
- Clinical judgment
- Critical Thinking
- Compassion and Empathy
- Direct Patient Care
- Infection control standards
- Medication Administration
- Medical Documentation
- Task Prioritization
- Team Collaboration
- Vitals monitoring
Timeline
CONTACT CENTER REPRESENTATIVE
ASPIRUS WAUSAU HOSPITAL
11.2023 - Current
NURSE TECHNICIAN
ASPRIUS WAUSAU HOSPITAL
02.2023 - 11.2023
CERTIFIED NURSING ASSISTANT
ASPRIUS WAUSAU HOSPITAL
12.2020 - 02.2023
BEHAVIORAL HEALTH TECHNICIAN/CERTIFIED NURSING ASSISTANT
NORTH CENTRAL HEALTH CARE
07.2018 - 04.2020
CERTIFIED NURSING ASSISTANT
SAINT CLARES HOSPITAL
04.2017 - 05.2018
ASSOCIATE DEGREE IN NURSING -
RASMUSSEN UNIVERSITY
EMERGENCY MEDICAL TECHNICIAN -
NORTH CENTRAL TECHNICAL COLLEGE
PHLEBOTOMY TECHNICIAN -
NORTH CENTRAL TECHNICAL COLLEGE
CERTIFIED NURSING ASSISTANT -
NORTH CENTRAL TECHNICAL COLLEGE
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