Cassandra Mann
Summary
Professional with proven track record in event coordination and hospitality. Known for strong team collaboration, adaptability, and achieving results in dynamic environments. Skilled in customer service, logistical planning, and on-site support. Dependable, proactive, and ready to contribute effectively to any event operation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chartwells
Compass Group USA
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Participated in regular inventory checks, ensuring adequate stock levels were maintained without excessive waste or spoilage.
Event Staff Member
Event Partners Inc
05.2022 - Current
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Welcomed guests to events, checked invitations and oversee proper seating.
- Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
- Alerted guests of venue rules and reported infractions or violations to appropriate parties.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Talked to coworkers using electronic devices such as computers and radios.
- Welcomed guests and directed each person to desired party, room or activity.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Helped manage successful events with attendance of over 4000 people.
Life Insurance Agent
AIL
01.2022 - 04.2023
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted products and services using upselling and other sales strategies..
- Utilized targeted email campaigns and cold calling to increase revenue.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
Webshopper
Ronetco Supermarkets
08.2020 - 08.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
South Florence High School
Florence, SC05.2006
Skills
- Time Management
- Reading Comprehension
- Guest and Building Security
- Attendee Registration
- Control Crowd
- Admissions Processes
- Entry-Point Control
- Customer Inquiries
- Accuracy and Efficiency
- Customer Engagement
- Professional Relationships
- Multi-Line Phone Systems
- File and Recordkeeping
Certification
- Licensed [Life, Accident,Sickness/Health Insurance Agent]
Timeline
Chartwells
Compass Group USA
07.2022 - Current
Event Staff Member
Event Partners Inc
05.2022 - Current
Life Insurance Agent
AIL
01.2022 - 04.2023
Webshopper
Ronetco Supermarkets
08.2020 - 08.2021
High School Diploma -
South Florence High School
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