Cassandra Marie Chan
Las Vegas,NV
Summary
Master's of Social Work candidate specializing in advocacy for women and children impacted by abuse and exploitation. Proven research skills and adaptability enhance problem-solving capabilities and support for vulnerable populations. Anticipated graduation in June 2027 with an M.S. In social work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ticket Operations Coordinator
Foley Entertainment Group
Las vegas, Nevada
03.2022 - Current
- Coordinated daily operations to ensure smooth workflow and efficiency.
- Collaborated with departments to resolve operational issues promptly.
- Conducted training sessions for new employees on operational procedures.
- Managed communications between departments to ensure efficient operations.
- Managed ticket sales and distribution for events and performances.
- Assisted customers with inquiries regarding ticket options and pricing.
- Processed refunds and exchanges in compliance with company policies.
- Utilized ticketing software to track sales and manage inventory effectively.
- Trained new staff on ticketing procedures and customer service standards.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously, and respectfully.
Substitute Teacher, K-12
Troop Educators
Las Vegas, Nevada
01.2022 - Current
- Managed classroom behavior to maintain a respectful and productive learning environment.
- Supervised students during lunch and recess to ensure safety and compliance.
- Implemented instructional materials provided by full-time teachers for smooth transitions.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Provided guidance to struggling learners by offering alternative methods of instruction.
- Provided classroom instruction outlined in teacher's lesson plans.
Server
Olive Garden
Las Vegas, Nevada
06.2021 - 02.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Managed customer inquiries and resolved issues promptly and professionally.
- Processed payments accurately using point-of-sale systems.
- Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about Olive Garden's menu and products.
Education
Master of Science - Social Work
University of Nevada, Las Vegas
Las Vegas, NV06-2027
Bachelor of Science - Political Science
University of Nebraska-Omaha
Omaha, NE06-2021
Some College (No Degree) - Criminal Justice Studies
College of Southern Nevada
Henderson, NVSkills
- Research methodologies
- Conflict resolution
- Customer service
- Classroom management
- Effective communication
- Team collaboration
- Adaptability and flexibility
- Organizational skills
- Attention to detail
Affiliations
- Sigma Kappa Sorority
- Psychology Club
- National Society of H.S. Scholars
Accomplishments
- Helped lead a team of 30 Ticketing professionals to our very first Stanley Cup Win as a ticket operations coordinator.
Certification
- Substitute License - Exp. May 2026
References
References available upon request.
Timeline
Ticket Operations Coordinator
Foley Entertainment Group
03.2022 - Current
Substitute Teacher, K-12
Troop Educators
01.2022 - Current
Server
Olive Garden
06.2021 - 02.2022
Master of Science - Social Work
University of Nevada, Las Vegas
Bachelor of Science - Political Science
University of Nebraska-Omaha
Some College (No Degree) - Criminal Justice Studies
College of Southern Nevada
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