Summary
Overview
Work History
Education
Skills
Timeline
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Nick Newell

Cuyahoga Falls,OH

Summary

Dynamic and results-driven professional with a proven track record in sports management and event coordination. Successfully set single-game revenue records and played a pivotal role in achieving the longest sell-out streak in team history, as well as the highest single-game attendance. Proficient in creating and managing ticket systems and inventory, supervising staff, and implementing efficient processes to maximize revenue. Skilled at collaborating with cross-functional teams to ensure seamless ticketing processes and providing exceptional customer service. Adept at analyzing data to optimize sales and drive revenue growth. Strong leadership abilities and a passion for delivering top-quality customer experiences.

Overview

8
8
years of professional experience

Work History

Ticket Operations Coordinator

Akron RubberDucks
Akron, OH
09.2025 - Current
  • Coordinated daily operations to ensure seamless event execution and fan engagement.
  • Managed inventory of promotional materials, ensuring timely availability for marketing initiatives for 100+ events per season.
  • Supported ticket sales operations by processing orders and responding to customer inquiries effectively.

Assistant Box Office Manager

Toledo Mud Hens & Walleye
Toledo, OH
03.2023 - 09.2025
  • Managed daily box office operations, ensuring efficient ticket sales and customer service.
  • Trained and supervised staff on ticketing systems and customer interaction protocols.
  • Assisted in managing all aspects of ticketing operations, including setting up ticketing systems, processing ticket orders, and resolving customer inquiries.

Ticket Operations Coordinator

Toledo Mud Hens & Walleye
Toledo, OH
12.2021 - 03.2023
  • Managed daily box office operations, including ticket sales, refunds, and exchanges.
  • Provided exceptional customer service by resolving ticketing issues, handling inquiries, and assisting with seating arrangements.
  • Oversaw box office operations, including staff scheduling, training, and customer service for a staff of 40+ interns.

Box Office Intern

Toledo Mud Hens & Walleye
Toledo, OH
06.2018 - 12.2021
  • Assisted in daily office operations, ensuring efficient workflow and organization.
  • Assisted with ticket sales and transactions at the box office, ensuring a positive experience for patrons.

Education

Bachelor of Science - Sports Management

Bowling Green State University
Bowling Green, OH
04-2024

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Inventory management

Timeline

Ticket Operations Coordinator

Akron RubberDucks
09.2025 - Current

Assistant Box Office Manager

Toledo Mud Hens & Walleye
03.2023 - 09.2025

Ticket Operations Coordinator

Toledo Mud Hens & Walleye
12.2021 - 03.2023

Box Office Intern

Toledo Mud Hens & Walleye
06.2018 - 12.2021

Bachelor of Science - Sports Management

Bowling Green State University