Mark Harlow
Summary
Dynamic athletics and sports management professional poised to drive success through strategic planning and effective leadership. Proven ability to foster collaboration, empower teams, and adapt to evolving industry needs. Expertise includes athletics program administration, event and premium experience development, ticketing and business sales, and recreation programming. Recognized for a results-oriented approach combined with exceptional communication skills that enhance stakeholder engagement and organizational growth.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Ticket Operations Manager / Visitor Services Manager
Cincinnati Reds Hall of Fame and Museum
Cincinnati, OH
01.2010 - Current
- Lead sales and marketing strategy for premium VIP tours and experiences, group sales, commemorative brick programs, and business development partnerships with local attractions
- Administer and train staff on enterprise ticketing and POS platforms ProVenue and Revel POS.
- Oversee revenue reporting, attendance tracking, reconciliations, budgeting, and analytics.
- Developed and implemented museum-wide customer service standards and procedures.
B2B Inside Sales Account Executive
InfoCase
Cincinnati, OH
01.2006 - 01.2009
- Managed enterprise and public-sector accounts in collaboration with OEM partners.
- Provided sales training and support to reseller networks.
- Planned and managed trade shows and promotional events.
Territorial Sales Manager
I&C Sales
Cincinnati, OH
01.2000 - 01.2006
- Managed three-state territory; grew revenue from $750K to $1M annually.
- Represented 12 OEM manufacturers of industrial instrumentation.
- Managed regional trade shows and promotional events.
Manager, Sports Travel Division
White Heron Travel
Cincinnati, OH
01.1997 - 01.2000
- Developed and marketed international club travel programs for US based rugby and soccer clubs, including match scheduling.
- Managed travel for University of Cincinnati Athletics and professional hockey teams.
- Negotiated airline, hotel, and transportation contracts.
Assistant Athletic Director
Hamilton County Board of Education
Cincinnati, OH
01.1990 - 01.1997
- Provided administrative leadership for three interscholastic athletic leagues.
- Managed league scheduling, assignment of referees/officials, and event operations.
- Administered coaching clinics and championships.
Recreation Programmer
City of Beavercreek
Beavercreek, OH
01.1989 - 01.1990
- Administered city recreation programs and sports leagues.
- Produced quarterly department brochures and cable access programming.
Education
Master of Science - Sport Management
United States Sports University
Daphne, AL01-1989
Bachelor of Arts - Economics
Earlham College
Richmond, IN01-1986
Skills
- Event management
- Athletic program development
- Scheduling coordination
- Compliance monitoring
- Verbal and written communication
- Staff training
- Coordination of facilities
- Game management
- Athletic department services
- Budget management
- Conflict resolution
- Customer service
- Problem-solving
- Creative program development
- Ticket sales management
- Special events
Certification
CPR/AED Certification
Timeline
Ticket Operations Manager / Visitor Services Manager
Cincinnati Reds Hall of Fame and Museum
01.2010 - Current
B2B Inside Sales Account Executive
InfoCase
01.2006 - 01.2009
Territorial Sales Manager
I&C Sales
01.2000 - 01.2006
Manager, Sports Travel Division
White Heron Travel
01.1997 - 01.2000
Assistant Athletic Director
Hamilton County Board of Education
01.1990 - 01.1997
Recreation Programmer
City of Beavercreek
01.1989 - 01.1990
Master of Science - Sport Management
United States Sports University
Bachelor of Arts - Economics
Earlham College