Joshua Taylor
Leominster,MA
Summary
Proactive professional skilled in team leadership and customer relationship management. Experienced in overseeing security operations and coordinating events, driving improvements in guest satisfaction and operational effectiveness.
Overview
7
7
years of professional experience
Work History
Visitor Services & Security Manager
deCordova Sculpture Park & Museum
Lincoln, Massachusetts
01.2023 - Current
- Managed daily security operations, ensuring safety of exhibits and visitors.
- Partnered with local law enforcement for incident response strategies and emergency planning.
- Led team of supervisors and associates, boosting day-to-day guest satisfaction.
- Oversaw recruitment processes for visitor services and events staff, enhancing team readiness.
- Aided stewardship and events teams in groundskeeping efforts and coordination activities.
- Served as communication link among multiple departments, facilitating collaborative operations across museum, offices, park, and other properties.
Events & Visitor Services Lead
deCordova Sculpture Park & Museum
Lincoln, Massachusetts
09.2021 - 01.2023
- Acted as primary liaison for vendors and guests to ensure successful private event execution.
- Boosted customer satisfaction by promptly resolving issues with tailored service.
- Conducted training for new hires in visitor services and events.
- Executed daily tasks with precision to ensure seamless operations.
Onsite E-Commerce Manager
Stop and Shop Supermarket
Wayland, ME
05.2019 - 09.2021
- Coordinated inventory management to maintain optimal product availability for online orders.
- Resolved customer inquiries regarding online orders and pick-up services, enhancing customer satisfaction.
- Trained team members on e-commerce best practices and platform navigation, improving team proficiency.
Education
Bachelor of Arts - Graphic Design
Lasell University
Newton, MA05-2019
Skills
- Emergency planning
- Risk assessment
- Event management
- Customer relationship management
- Vendor management
- Recruitment processes
- Training development
- Team leadership
- Schedule oversight
Affiliations
- Online community involvement for various side projects and passions
- Outdoor and trailwork Volunteering
Timeline
Visitor Services & Security Manager
deCordova Sculpture Park & Museum
01.2023 - Current
Events & Visitor Services Lead
deCordova Sculpture Park & Museum
09.2021 - 01.2023
Onsite E-Commerce Manager
Stop and Shop Supermarket
05.2019 - 09.2021
Bachelor of Arts - Graphic Design
Lasell University