Joshua Taylor
Natick,MA
Summary
Versatile Visitor Services & Security Manager excels at enhancing visitor experiences and property security. Proven leader adept in schedule management and fostering strong employee relations. Spearheaded multiple new systems and event execution, consistently achieving positive outcomes.
Overview
9
9
years of professional experience
Work History
Visitor Services & Security Manager
DeCordova Sculpture Park & Museum
03.2023 - Current
- Managed a team of associates, providing regular training for improved guest experience and protection of the park, museum and it's art within.
- Maintained the scheduling, visitor engagement practices, hiring and protocols.
- Researched and proposed improvements for the property
- Aided in the execution of private, public and internal events.
- Point of contact for the volunteer program on the property.
- Helped in the stewardship of the grounds and buildings.
Visitor Service Lead
DeCordova Sculpture Park & Museum
09.2021 - 03.2023
- Helped run the day to day of the museum and park, as well as lead in evening private event planning.
- Trained and onboarded associates
- Maintained scheduling for the Visitor Services Manager
E-Commerce Manager
Stop And Shop Supermarket
06.2019 - 09.2021
- Spearheaded and managed the new "Online Ordering" System during the peak of the COVID-19 pandemic.
- Kept track of inventory and ordering systems while keeping charge of a small team.
Design & Marketing Intern
New England Biolabs
05.2015 - 09.2019
- Assisted in creating written, video, and image content for the marketing department
- Helped run internal events at the company and provided design work to accompany them.
Education
Bachelor of Arts - Graphic Design
Lasell University
Newton, MA05.2019
Skills
Schedule Management
Safety and security procedures
Employee Relations
Customer Service
Outdoor work experience
Social and outgoing
Adaptable
Timeline
Visitor Services & Security Manager
DeCordova Sculpture Park & Museum
03.2023 - Current
Visitor Service Lead
DeCordova Sculpture Park & Museum
09.2021 - 03.2023
E-Commerce Manager
Stop And Shop Supermarket
06.2019 - 09.2021
Design & Marketing Intern
New England Biolabs
05.2015 - 09.2019
Bachelor of Arts - Graphic Design
Lasell University
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