Rayne Shelton
Los Angeles,CA
Summary
Experienced in team leadership and operational management, leveraging strong organizational skills to optimize workflow and enhance team efficiency. Proven track record of cultivating a collaborative work environment that drives collective goal achievement. Adept at utilizing effective communication and problem-solving abilities to drive successful outcomes.
Overview
7
7
years of professional experience
Work History
Visitor Experience/Services Supervisor
Academy Museum of Motion Pictures
04.2024 - Current
- Increased team efficiency by fostering collaborative work environment and streamlining communication.
- Coordinated daily operations for seamless workflow and task completion.
- Managed scheduling and resource allocation to ensure optimal team productivity.
- Oversaw quality control processes to maintain service excellence and customer satisfaction.
- Handle cash procedures
- Enhanced team cohesion, effectively mediating conflicts and promoting open dialogue.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Visitor Experience Associate Lead
Academy Museum of Motion Pictures
07.2022 - 04.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Helps with administrative work (answering phones/responding to emails)
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Visitor Experience Associate
Academy Museum of Motion Pictures
09.2021 - 07.2022
- Assisted visitors with inquiries, purchasing tickets, and provided solutions, enhancing overall customer satisfaction.
Check-Out Advocate
Target
07.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Administrative Assistant
Stevenson College
05.2019 - 11.2019
- Streamlined office procedures; maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Student Intern
Mindy Weiss Party Consultants
01.2018 - 12.2018
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
Assistant
Dentist Office
01.2018 - 12.2018
- Filed patient insurance records; maintained exam rooms to professional specifications
- Greeted guests with friendliness and professionalism.
Seasonal Worker
L'Occitane en Provence
01.2018 - 12.2018
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Education
Bachelor of Arts - History (Europe And The Mediterranean World)
University of California, Santa Cruz
Santa Cruz, CA06.2021
Bachelor of Arts - History of Art And Visual Culture
University of California, Santa Cruz
Santa Cruz, CA06-2021
Skills
- Team leadership
- Time management
- Staff supervision
- Employee motivation
- Communication skills
- Customer satisfaction
- Employee engagement
- Schedule management
- Performance evaluation
- Microsoft Word, PowerPoint, Excel
- Google Chrome
- Organizational skills
Hobbies and Interests
- Reading
- Singing
- Golf
- Performing arts
Timeline
Visitor Experience/Services Supervisor
Academy Museum of Motion Pictures
04.2024 - Current
Visitor Experience Associate Lead
Academy Museum of Motion Pictures
07.2022 - 04.2024
Visitor Experience Associate
Academy Museum of Motion Pictures
09.2021 - 07.2022
Check-Out Advocate
Target
07.2020 - 12.2021
Administrative Assistant
Stevenson College
05.2019 - 11.2019
Student Intern
Mindy Weiss Party Consultants
01.2018 - 12.2018
Assistant
Dentist Office
01.2018 - 12.2018
Seasonal Worker
L'Occitane en Provence
01.2018 - 12.2018
Bachelor of Arts - History (Europe And The Mediterranean World)
University of California, Santa Cruz
Bachelor of Arts - History of Art And Visual Culture
University of California, Santa Cruz
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