Summary
Overview
Work History
Education
Skills
Timeline
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Seyma On

Chicago,IL

Summary

Dynamic and personable professional adept at fostering strong customer interactions and building lasting relationships. Possesses a solid understanding of sales principles and customer service techniques, complemented by effective communication and organizational skills. Committed to driving positive customer experiences and consistently achieving sales targets.

Overview

4
4
years of professional experience

Work History

Ticket Sale Operations Associate

Local 750
01.2021 - Current


  • Processed ticket sales for events through various channels, ensuring a user-friendly experience.
  • Monitored ticket inventory for accuracy and timely updates.
  • Resolved customer complaints with empathy, boosting loyalty and repeat business.
  • Managed high-stress situations professionally, effectively resolving disputes.
  • Prepared sales reports to track performance and identify trends using ticketing software.

Relationship Banker

Bank of America
01.2023 - 01.2024
  • Assisted customers with account management, cross-selling products, and addressing inquiries to enhance satisfaction and strengthen relationships.
  • Processed requests for statements and updates while maintaining up-to-date knowledge of banking products and industry trends.
  • Expanded the client base through effective networking and referrals, contributing to increased business opportunities.
  • Managed high-volume transactions and balanced cash drawers accurately, ensuring a seamless customer experience.
  • Participated in professional development to improve service quality while maintaining confidentiality and trust with clients.

Education

Bachelor of Science - Hospitality Administration And Management

Roosevelt University
Chicago, IL
07.2017

Skills

  • Customer Service
  • Financial Services
  • Administrative Support
  • Workload prioritization
  • Accounting familiarity
  • Problem-Solving
  • Cash Handling
  • Sales expertise
  • Relationship building and management
  • Deadline Management
  • Interpersonal and written communication

Timeline

Relationship Banker

Bank of America
01.2023 - 01.2024

Ticket Sale Operations Associate

Local 750
01.2021 - Current

Bachelor of Science - Hospitality Administration And Management

Roosevelt University

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Seyma On