Dayna Lafferty
Blacksburg,VA
Summary
Multidisciplinary professional with four years of experience in NCAA Division I athletics operations at Virginia Tech, balancing high-pressure logistical demands with exceptional academic achievement. Successfully managed real-time issue resolution, customer relations, and complex event coordination while earning three undergraduate degrees, holding leadership in a Living-Learning Community, and maintaining membership in two national honor societies. Known for precision in written communication, collaborative leadership, and a solutions-oriented mindset—bringing a strong foundation in resilience, time management, and critical thinking to graduate level work.
Overview
4
4
years of professional experience
Work History
Ticket Operations Associate
Virginia Tech
10.2021 - Current
- Adapted to high-pressure, fast-paced operations during major NCAA Division I sporting events.
- Managed high-volume communication channels, documenting and routing critical information with accuracy and professionalism.
- Edited and proofread written materials, reinforcing strong attention to detail and clarity in documentation.
- Volunteered to help with special projects of varying degrees of complexity.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
Bachelor of Science - Clinical Neuroscience
Virginia Tech
Blacksburg, VA05-2023
Bachelor of Arts - English
Virginia Tech
Blacksburg, VA05-2023
Bachelor of Arts - Creative Writing
Virginia Tech
Blacksburg, VA05-2023
Skills
- Issue researching and resolution
- Team support
- Proficient in Microsoft Office
- Operations management
- Customer service
Timeline
Ticket Operations Associate
Virginia Tech
10.2021 - Current
Bachelor of Science - Clinical Neuroscience
Virginia Tech
Bachelor of Arts - English
Virginia Tech
Bachelor of Arts - Creative Writing
Virginia Tech
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