Summary
Work History
Education
Skills
Timeline
Generic

Shakara Riddick

Charlotte,NC

Summary

Recent graduate with hands-on experience in ticket sales and customer service, specializing in game-day ticket operations and fan engagement. Proficient in ticketing systems, with a strong background in assisting with both pre-sale and event-day operations. Passionate about delivering exceptional service to fans, I thrive in fast-paced environments and am eager to contribute my skills. Seeking to further develop my expertise in ticketing while playing a key role in enhancing the fan experience and ensuring seamless operations.

Work History

Ticket Operations Associate

Charlotte FC
Charlotte, NC
09.2024 - Current
  • Assisted in event day operations of the Tepper Sports & Entertainment Ticket Office at Bank of America Stadium.
  • Contributed to Charlotte FC's ticket operations for their first-ever home playoff match, supporting ticketing logistics, customer service, and event-day operations.

Ticket Operations Associate

Carolina Panthers
Charlotte, NC
08.2024 - Current
  • Assisted in event day operations of the Tepper Sports & Entertainment Ticket Office at Bank of America Stadium.
  • Contributed to ticket operations for Bank of America Stadium's Concert for Carolina to support Hurricane Helene relief efforts in the Carolina region, resulting in over $24 million raised. Other events at BOA Stadium include Duke's Mayo Classic, Morgan Wallen Concert, and ACC Championship.

Ticket Sales & Service Intern

Taymar Sales U.
Charlotte, NC
08.2024 - 12.2024
  • Supported overall ticket sales and service goals for Carolina Ascent FC, Charlotte Independence FC, and Anthem Rugby Carolina through customer service initiatives, improving satisfaction, and resolving issues related to ticketing and event attendance.
  • Collaborated with cross-functional teams to plan and execute Carolina Ascent FC's inaugural match, contributing to the team's historic first match in league history, and breaking the single-game attendance record for professional women's soccer in the Carolinas.
  • Partnered with the marketing team during events to assist in executing promotional strategies and drive ticket sales through on-site activations and customer interactions.
  • Managed the VIP area during match days to ensure a high-quality experience for guests by overseeing access, providing personalized service, and coordinating with staff to address any special requests or needs.
  • Assisted with the planning and execution of Carolina Ascent's Local Legends theme night, dedicated to celebrating small businesses across the Carolinas.

Education

Bachelor of Science - Journalism & Mass Communications

North Carolina A & T State University
Greensboro, NC
05-2024

Skills

  • Ticket Sales
  • Customer Service
  • Data Entry & Filing
  • Upselling & Cross-Selling
  • Prospecting
  • Problem Resolution
  • Customer Engagement
  • Event Implementation
  • Ticketing Platforms (Ticketmaster and Etix)
  • Oral & Written Communication
  • Leadership
  • Time Management
  • Self-Motivated
  • Detail Oriented
  • Teamwork

Timeline

Ticket Operations Associate

Charlotte FC
09.2024 - Current

Ticket Operations Associate

Carolina Panthers
08.2024 - Current

Ticket Sales & Service Intern

Taymar Sales U.
08.2024 - 12.2024

Bachelor of Science - Journalism & Mass Communications

North Carolina A & T State University

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Shakara Riddick