Hardworking and passionate job seeker with strong organizational skills eager to further my career in the sports industry. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Ticket Operations
Trenton Thunder
03.2024 - Current
Working in the Box Office during game days and non-game days
Working at a ticket window during Thunder home games, including sales and will call windows
Process in-person, phone, and online ticket orders, including printing and mailing tickets, managing will call
Answer inbound calls to Box Office, return voicemails
Provide customer service both in person and over the phone
Handle cash, check, and credit card processing
Prepare & organize the Box Office every day for high volume usage
Learned and utilized the team’s ticketing system, ProVenue, and CRM system, Score CRM
Participate in ticket sales efforts including prospecting, outbound sales calls, cold calling
Assisting in the Ticket Department with any ticket related projects
Assisting other departments as needed and learned about other aspects of the business.
Stadium Operations Intern
Lancaster Barnstormers
04.2023 - 10.2023
Assisting in facility upkeep and maintenance
Serving as main operations point of contact during games and events
Worked solo as head of operations for many games
Awarded intern of the month for the month of May (out of 30+ interns)
Assisting in grounds crew
Maintenance tasks included painting, drywalling, landscaping, general repairs, etc.
Indianapolis Colts Training Camp Employee
Indianapolis Colts
08.2022
Assisted with mobile ticketing at entry gates
Helped with Customer service
Worked with service team and ticket sales team
Guided fans to their designated sections.
Indianapolis Colts Gameday Ticketing Operations
Indianapolis Colts
11.2021
Responsible for assisting fans with any questions or problems that may occur during Colt’s game days
Mobile ticket training and managing at gates
Assisting in Group Experience execution and management
Working with the Ticket Sales and Service team to facilitate all in-game events.
NCAA March Madness Volunteer
Indiana Sports Corp
03.2021
Delivered essential needs and products to the participating teams
Communication with team officials.
Intern
SportsHost
02.2021 - 06.2021
A comprehensive understanding of fan engagement in sport on a global network
Content development and management
Acquisition Strategy and Execution
Stakeholder management
Being a part of a professional network of 300+ other interns around the world, creating a professional network.
Marketing Representative
Perpetual Campaigns
12.2022 - 02.2023
Learning basic sales, customer service, and consumer relations skills
Working with customers face-to-face at different retail establishments
Setting up retail-based kiosks and pop-up events with branded materials
Engaging with local people about our client's products/services/reputation
Answering general questions and providing basic customer service
Telling stories about the brand or other customers to entice people.
Indiana University Intramural Sports
Indiana University
11.2019 - 03.2020
Sports Referee, Flag Football
Officiates the Flag Football Games
Uses specialized equipment
Went through training
Active for hours at a time.
Education
Bachelor of Science - Sports Marketing and Management
Indiana University
Bloomington, Indiana
12.2022
High School Diploma -
Haverford High School
Haverford Township, Pennsylvania
06.2018
Skills
Microsoft Word
Social Media
Physically Fit
Fan engagement
Sales
Retail experience
Telephone Etiquette
Mail distribution
Ticket Sales
Can handle cash, check, and credit card processing
Age
24
Timeline
Ticket Operations
Trenton Thunder
03.2024 - Current
Stadium Operations Intern
Lancaster Barnstormers
04.2023 - 10.2023
Marketing Representative
Perpetual Campaigns
12.2022 - 02.2023
Indianapolis Colts Training Camp Employee
Indianapolis Colts
08.2022
Indianapolis Colts Gameday Ticketing Operations
Indianapolis Colts
11.2021
NCAA March Madness Volunteer
Indiana Sports Corp
03.2021
Intern
SportsHost
02.2021 - 06.2021
Indiana University Intramural Sports
Indiana University
11.2019 - 03.2020
Bachelor of Science - Sports Marketing and Management