MUHANNAD AL MANJI
Minneapolis,MN
Summary
Personable and highly organized individual with strong aptitude for multitasking and problem-solving. Possesses foundational knowledge in ticketing operations and sales, coupled with proficiency in Data management and customer relationship management. Driven to optimize operational processes and contribute to team success.
Overview
2
2
years of professional experience
Work History
Ticket Operations Associate
University of Minnesota
06.2024 - Current
- Supporting ticket office staff with Paciolan/SBClient operations, including event and item configuration, internet setup, data account adjustments, report generation, and more
- Managing Salesforce CRM software for customer and donor relationship management, optimizing engagement and retention
- Assisting in supervising 20+ ticket office part-time student staff, including onboarding and training new students
- Aiding with ticketing compliance requests, invoicing, and auditing for ticketed sports
Men's and Women's Basketball Lead Marketing Intern
University of Minnesota
07.2022 - 05.2024
- Implemented promotional and game day activities for Gopher Men's and women's Basketball to assist with increasing fan experience, ticket sales, revenue generation & student attendance.
- Coordinated with events and facilities staff before and during events to ensure proper set-up of promotional and game day activities.
- Assisted with other Gopher Athletics events where needed which included 17+ sports.
Guest Experience Intern, Activations Assistant
Minnesota Vikings
07.2023 - 01.2024
- Assisted the operations and organization of Delta's Vikings Village
- Helped with answering questions and addressed customer's inquiries before, during, and after the game
- Coordinated and communicated with senior staff members and associates with 15+ vendors, legends, and sponsors' inquiries and needs
Group Sales Intern
St. Paul Saints
03.2023 - 09.2023
- Responsible for selling, processing, and setting up group events for Saints games
- Called on specialty groups for certain promotional theme nights at the ballpark
- On game day, assisted and helped setting up catering for group picnic areas, premium group areas, and Securian Financial Club
Education
BA - Economics
University of Minnesota
Minneapolis, MN05-2024
Skills
- Salesforce (CRM)
- Microsoft Office
- Paicolan Ticketing Software
- SBClient Systembuilder
- Customer service
- Database Management
- Teamwork
Languages
Arabic
Native or Bilingual
Swahili
Limited Working
Timeline
Ticket Operations Associate
University of Minnesota
06.2024 - Current
Guest Experience Intern, Activations Assistant
Minnesota Vikings
07.2023 - 01.2024
Group Sales Intern
St. Paul Saints
03.2023 - 09.2023
Men's and Women's Basketball Lead Marketing Intern
University of Minnesota
07.2022 - 05.2024
BA - Economics
University of Minnesota
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