Alyssa Scercy
Huntersville,NC
Summary
I am hardworking outgoing individual seeking a fulltime job following college with strong leadership skills. I am organized and a dependable candidate with a positive attitude ready to take on responsibilities to achieve company goals.
Overview
5
5
years of professional experience
Work History
Ticket Operations Associate
Carolina Panthers
09.2023 - Current
- Became well acquainted with ticketmaster (TM1 system)
- Oversee of all gates as well as providing guidance for 3rd party ticket scanning company.
- Reviewed and updated customer accounts to maintain up-to-date records.
- Defined ticketing problems to make decisions and moved forward to support a quick resolution.
Event Captain
Charlotte Knights
11.2023 - 01.2024
- Light the Knights
- Participated in helping execute changes in event from prior year.
- Held role as captain within respected area to each day.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
Promotions Intern
Charlotte Knights
04.2023 - 10.2023
- 2023 Employee of the Year
- Continued to work with team to achieve promotional goals.
- Ran successful community/ charity tables in support of Charlotte Knights charities.
- Answered questions within guest services.
- Worked all events within the organization.
- Provided assistance within clubhouse when needed.
Buyer Specialist
Kid To Kid
11.2021 - 08.2023
- Buy in second-hand clothing to resale.
- Appraise apparel through a computer-based system.
- Attend buyer meetings/events to remain up-to-date with the most recent trends.
- Compel and negotiate offers to customers.
- Monitor inventory levels between need and excess.
- Key-Holder of the store.
- Morning shift leader throughout summer months and continuous Sunday shift leader.
- Train new employees.
Event Assistant
Charlotte Knights
11.2022 - 01.2023
- Light the Knights event assistant.
- Welcomed in 160,000+ patrons in to Truist field for a seasonal ice skating/tubing event.
- Held role as area manager for a select spot each day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Promotions Team
Charlotte Knights
04.2022 - 10.2022
- Selected contestants and carried out promotions in respect to that day to create an enjoyable fan experience.
- Helped within all areas including community relations and ticket support.
- Assisted in all Charlotte Knights charity events.
- Provided an enjoyable game-day atmosphere for all.
- Worked with team to collaborate ideas for each promotion.
Sales Associate/Stocker
American Eagle Outfitters, Inc
11.2018 - 11.2019
- Unloaded and unboxed incoming merchandise to each months floor set.
- Collaborated with store team to meet sales goals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Processed POS transactions
Education
Bachelor of Arts - Business Management
Belmont Abbey College
Belmont, NC05.2024
Skills
- Microsoft Applications
- Ticketmaster
- Customer Service
- Communication
- Organizational Skills
- Work Planning and Prioritization
Accomplishments
Achieved becoming 2023 employee of the year within the Charlotte Knights organization due to my strong leadership skills.
Additional Information
- Chris Dillon- Charlotte Knights Promotions/ Community Relations Director
843-855-2617, chrisd@charlotteknights.com
- Grace Eng- Charlotte Knights Vice President of Special Events
401-595-2689, gracee@charlotteknights.com
- Daniel Leverton- Carolina Panthers Ticket Operations Coordinator
704-358-7108, daniel.leverton@panthers.nfl.com
- Matt Dubois- Charlotte Knights Vice President of Marketing
704-619-6160, mattd@charlotteknights.com
- Julia D'Aiello- Charlotte Knights Promotions Coordinator
901-871-1891, juliad@charlotteknights.com
- Troy Rodriguez- Director of Special Events
781-775-8237, troyr@charlotteknights.com
Timeline
Event Captain
Charlotte Knights
11.2023 - 01.2024
Ticket Operations Associate
Carolina Panthers
09.2023 - Current
Promotions Intern
Charlotte Knights
04.2023 - 10.2023
Event Assistant
Charlotte Knights
11.2022 - 01.2023
Promotions Team
Charlotte Knights
04.2022 - 10.2022
Buyer Specialist
Kid To Kid
11.2021 - 08.2023
Sales Associate/Stocker
American Eagle Outfitters, Inc
11.2018 - 11.2019
Bachelor of Arts - Business Management
Belmont Abbey College