CASSANDRA MARTINEZ

Answered emergency and non emergency calls for security and police services as well as motorist assistance in the medical center and dispatched appropriate personnel. Also assisted customers with troubleshooting payment issues calling from the pay machines and all entry/exits through out TMC garages. During inclement weather we monitored the bayous in the medical center and updated all TMC Member Institutions of the water level readings in order to implement flood gate closure procedures.

Answered emergency and non emergency calls for police service, often calming irate callers in order to properly interview them and gather as much information as possible to determine the priority level of the call, and quickly entering the information into CAD to promptly dispatch an officer.