Cassandra Massey
Lawrenceburg,TN
Summary
Enthusiastic Carhop skilled in fostering food-handling safety and quality while creating unforgettable guest experiences. Maintains accuracy in high-traffic times and collaborate with coworkers efficiently. Communicative and fun-loving worker dedicated to superior customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Crew/Carhop Server
Sonic Drive-in
Lawrenceburg, Tennessee
04.2009 - 11.2025
- Maintained cleanliness of serving area and dining space.
- Took customer orders accurately and efficiently using handheld devices.
- Assisted in training new team members on service protocols and procedures.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Performed vehicle-side service with a smile, enhancing the dining experience.
Server/Kitchen Staff Member/Part-time Shift Lead
The Pie Factory
Lawrenceburg,TN, TN
09.2023 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
Shift Manager
FedEx
Ethridge, Tennessee
09.2020 - 03.2021
- Supervised daily operations to ensure efficient staff and resource management.
- Trained new employees on company policies and operational procedures.
- Implemented safety protocols to maintain a secure working environment.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Reviewed financial statements to meet targets during shift.
- Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
- Collaborated with stakeholders from all departments within an organization to ensure successful deployment of portals built using Microsoft Office 365 suite products and services such as Teams.
Education
Bachelor of Science - Business Management
DeVry University
Villa Park, IL09-2027
GED -
Lawrence County
Lawrenceburg, TN04.2005
Skills
- Management
- Leadership
- Microsoft Office
- Sales
- Cleaning
- Cash Handling
- Kitchen Experience
- Microsoft Word
- POS
- Food Safety
- Merchandising
- Supply Restocking
- Food Running
- Guest Engagement
- Safe Food Handling
- Table Setting
- Food station setup
- Strong Work Ethic
- Positive and professional
- Order Accuracy
- Service prioritization
- Professional Appearance
- Guest Relations Management
- High-volume dining
- Point of Sale (POS) system operations
- Guest Seating
- Liquor, wine, and food service
- Menu knowledge
- Exceptional customer service
Assessments
- Customer service, Proficient, 01/01/22
- Customer focus & orientation, Proficient, 01/01/22
- Attention to detail, Proficient, 02/01/22
- Management & leadership skills: Impact & influence, Highly Proficient, 02/01/22
- Sales skills, Familiar, 02/01/22
- Administrative assistant/receptionist, Familiar, 05/01/22
- Work style: Reliability, Proficient, 02/01/22
- Cooking skills: Basic food preparation, Proficient, 02/01/22
- Food safety, Proficient, 02/01/22
- Office manager, Familiar, 06/01/22
- Retail customer service, Familiar, 05/01/22
Certificate
- Microsoft excel
- Power point
Certification
- Alcohol Server Permit - Tennessee Liquor Control Authority.
Timeline
Server/Kitchen Staff Member/Part-time Shift Lead
The Pie Factory
09.2023 - 05.2024
Shift Manager
FedEx
09.2020 - 03.2021
Crew/Carhop Server
Sonic Drive-in
04.2009 - 11.2025
Bachelor of Science - Business Management
DeVry University
GED -
Lawrence County