CASSANDRA MAYES
Temple,TX
Summary
Dynamic Branch Manager with a proven track record of leading teams to exceed sales targets while consistently delivering exceptional customer service. Expertise in fostering a collaborative environment that motivates staff and enhances performance, driving both individual and branch success. Committed to implementing innovative strategies that optimize operations and elevate the customer experience. Passionate about building strong relationships with clients and team members to achieve organizational objectives.
Overview
19
19
years of professional experience
Work History
Branch Manager
First National Bank Texas
06.2006 - Current
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll
- Developed annual branch business plan for maximum profitability and effectiveness
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Networked within communities to identify and capitalize on business opportunities
- Consistently complied with company policies and government regulations
- Mentored staff to increase sales success and productivity
- Implemented annual performance appraisals for all branch staff
- Recruited and hired new branch employees
Education
High School Diploma -
Rosebud Lott High School
Travis, TexasSkills
- Reliable
- Detail-oriented
- Computer proficiency
- Motivational leadership style
- Staff supervision
- Team leadership
- Energetic
- Excellent communication skills
- People-oriented
- Client relationship management
- Basic mathematical aptitude
- Strong interpersonal skills
- Dependable
- Excellent work ethic
Accomplishments
- Received an internal audit score of Satisfactory
- Recognized as Top Performer due to Direct Deposit Production
Timeline
Branch Manager
First National Bank Texas
06.2006 - Current
High School Diploma -
Rosebud Lott High School
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